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Technical Support Engineer
MegaScans Radiology Center · Abu Dhabi
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Job description
A Technical Support Engineer is responsible for diagnosing and resolving technical issues reported by customers to ensure the smooth operation of software products and systems. They investigate problems within existing systems, identify root causes, and provide effective solutions to maintain system reliability and performance.*Key Responsibilities*Provide technical support by troubleshooting application, database, and system issues reported by customers.Analyze and resolve issues related to SQL Server databases, including data validation, query analysis, and performance troubleshooting.Write and optimize SQL queries, stored procedures, and scripts to investigate and fix data-related problems.Debug and analyze issues in C# / .NET applications.Troubleshoot and monitor Web Services (REST / SOAP APIs) to ensure proper system integration and communication.Analyze application logs, database records, and error messages to identify root causes.Reproduce reported issues in test environments and coordinate with development teams for fixes.Maintain documentation of incidents, solutions, and troubleshooting procedures.Assist in deployment, configuration, and maintenance of applications and databases.Provide timely updates to customers and ensure issue resolution within SLA timelines.*Required Skills*Strong experience with Microsoft SQL Server.Ability to write complex SQL queries, stored procedures, and data analysis scripts.Experience troubleshooting C# / .NET applications.Knowledge of Web Services / APIs (REST or SOAP).Strong problem-solving and analytical skills.Ability to analyze logs and database data to identify issues.Good communication skills and ability to work with cross-functional teams.*Preferred Qualifications*Bachelor’s degree in Computer Science, Information Technology, or related field.Experience in application support or technical support roles.Knowledge of system integration and enterprise applications.
Job Type: Full-time
Pay: AED4,000.00 - AED7,000.00 per month
Work Location: Hybrid remote in Abu Dhabi
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