Desktop Support Engineer

French OR Spanish is mandatory, along with good English communication skills.

Experience: 5+ years

Key Responsibilities

• Provide L1/L2 technical support to end users via phone, email, chat, and onsite.
• Log, categorize, prioritize, track, and resolve incidents and service requests through the ITSM/ticketing system.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, printers, laptops, desktops, and mobile devices.
• Perform user administration and access-related activities using Active Directory / Azure AD / Entra ID.
• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and connectivity issues.
• Install, configure, upgrade, and maintain end-user hardware and software.
• Support onboarding, offboarding, device provisioning, and user access requests.
• Manage IT assets, inventory, equipment replacement, and device lifecycle activities.
• Follow ITIL-based incident, request, problem, and change management processes.

Pay: CHF4’098.33 - CHF6’814.50 per month

Work Location: In person