Retail Sales Supervisor

Job Responsibilities

Responsible for daily clinic operations, including front desk services, scheduling, and workflow coordination, ensuring smooth and efficient functionality.

Oversee patient appointments, follow-ups, and maintain accurate and organized record-keeping.

Monitor inventory levels, manage stock supplies, and coordinate timely maintenance or repairs of clinic equipment to prevent disruptions.

Address patient inquiries and complaints professionally to ensure excellent customer service.

Be the first point of contact of clinic issues and complaints, ensure high level of ownership and escalate the cases to Clinic Manager when complex issues are involved.

Work closely with staff to enhance patient satisfaction, improve service quality, and uphold hospitality standards.

Monitor team schedules to make sure it is sufficiently staffed, responsible in monitoring schedule to ensure sufficient manpower on daily basis for unplanned leave

provide on-the-job training and support for new staff members to ensure smooth integration into the clinic’s workflow.

Monitor and report clinic and staff performance metrics, identifying areas for improvement and assisting in process enhancements.

Lead morning & afternoon briefings

Communicate clinic goals and performance targets clearly to the team.

Assist with the implementation of marketing initiatives, aligning team efforts with clinic objectives.

Provide on-the-ground assistance with day-to-day activities, lead staff briefings, and ensure the clinic operates efficiently.

Collect accurate and timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters as needed.

Provide practical shop-floor perspectives on proposed changes to ensure alignment with daily operations.

Job Requirements

Minimum 5 years of supervisory experience, preferably within the retail or healthcare industry.

Prior experience in healthcare settings, such as clinics, massage, or spa environments, is preferred.

Strong passion and interest in Traditional Chinese Medicine (TCM) or the healthcare industry.

Adaptable and quick to respond in fast-paced environments, with the ability to handle various situations efficiently.

Customer-focused, self-motivated, and oriented toward delivering both sales and excellent service.

Proactive, enthusiastic, and independent with a compassionate and positive learning attitude.

Excellent team player, with strong interpersonal and communication skills to engage and lead effectively.

Ability to set goals, delegate tasks, and ensure team accountability and growth

Job Highlights:

Annual Leave - 14 days onwards

Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

Attractive and Good Commissions Entitlement

Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Oriental Remedies Group (ORG)

is a leading patient-centred healthcare provider offering effective treatments grounded in Traditional Chinese Medicine (TCM) and enhanced with medical technology.

We are a modern TCM with a start-up that grew from 5 to 60+ people strong in merely 3 years. Despite the pandemic, we continued with our expansion to provide more patients with quality healthcare. We recently expanded our Jurong East outlet and opened our 3rd outlet at Upper Thomson this year.

Not only were we awarded the Best TCM Clinic of The Year in Asia Pacific Not only were we awarded the Best TCM Clinic of The Year in Asia Pacific by Global Health Asia-Pacific in 2021, but we were also featured during Prime Minister Lee’s 2022 May Day Rally speech for our safe and conducive workplace policies.

ORG does things differently; we believe that our employees are the key drivers of the company. We provide our employees with equal opportunities to initiate change and have a say in the work that they do while supporting them with mentors to guide them through challenges.

With Employee Growth in our DNA and our belief that a good life begins with a good company, we hope to grow our team with dynamic talents who are independent workers committed to a growth mindset.

Come onboard an exciting journey with us and be part of the best TCM Clinic in Asia Pacific!

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because the people here are Amazing and Crazily Fun. And you will get to have great autonomy in managing your priority and careers. You will definitely love it here in ORG. #workfam

ATTRACTIVE SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. The people in ORG are the backbone of the Company, and they are the core of everything we do; hence we believe in caring and investing in our employee's future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit, and in ORG, we firmly believe that our employees' growth, development, and well-being are the most significant factor ever. Receive quality coaching from experienced managers from diverse backgrounds to grow in your skills and career.

DIVERSITY:

Because we are diverse, equity, and inclusion in ORG, we are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, color, ethnicity, etc. We let our people be themself and accommodate each other's differences and grow together.