Captain - Room Service

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Room Service Captain assists the Manager with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As Room Service Captain you would be required to supervise a team of Waiter/Waitress in the assigned shift to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Able to work in all areas of the respective Food and Beverage department

Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation

Welcome guests in a polite and friendly manner

Take and deliver customer orders, consistently demonstrating high levels of customer service

Assist to prepare set ups for tables and/or rooms

Check all team members task and utility to ensure smooth coordination between kitchen, bar and service

Follow correct reporting procedures if faced with issues or challenges

Manage guest queries in a timely and efficient manner

To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner

To ensure and perform proper cash handling procedures

Up-sell with latest departmental incentives

Ensure compliance of brand standards

Strive to achieve departmental targets

Ensure cleanliness of work areas

Comply with hotel security, fire regulations and all health and safety legislation

Comply with local licensing laws

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

To perform any other duties as assigned

What are we looking for?

A Room Service Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Able and willing to work on a 24-hour rotating shift schedule, including overnight shifts, weekends, and public holidays

Positive attitude

Good communication skills

Commitment to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Previous Food & Beverage and/or industry experience

Experience with cash handling

Knowledge of Food Hygiene Regulations

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Located in the vibrant Marina Bay, a mere 20 minutes from Changi International Airport, Conrad Singapore Marina Bay is one of the Lion City’s most esteemed addresses for the business and leisure traveller. The 512 guest rooms hotel exudes an air of effortless modern luxury with Asian touches. The hotel is an ideal venue for meetings, conferences and social events, with a magnificent Ballroom catering up to 550 guests, a glass-enclosed Junior Ballroom, as well as twelve other function rooms. Savour local and international cuisine at the hotel’s award-winning restaurants. The hotel boasts an art collection featuring over 3,400 pieces of sculptures and paintings by both notable local and international artists. Follow us on Facebook and Instagram.

About Conrad Hotels & Resorts

Spanning five continents with a benchmark of nearly 50 properties, Conrad Hotels & Resorts creates a seamless connection between bold design, impactful experiences and curated contemporary art to inspire the conscientious traveler. Conrad is a place where guests are empowered to explore through intuitive service and experiences that authentically connect them with local culture. In addition to its award-winning hotel offerings, the brand also features an expanding residential portfolio combining sophisticated design, best-in-class amenities and purposeful service in sought-after destinations. Experience Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at stories.hilton.com/conradhotels, and follow the brand on Instagram and X.