Client Experience Ambassador

🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.

🚀 Right Talent. Right Time. Right Place. Right Price.

📍 Operating in 32 countries | 5,500+ Employees

🌐 www.net2source.com | 📧 remya@net2source.ae

Job Title: Client Experience Ambassador

Job Location: Sharjah

Job Purpose:

The Client Experience Ambassador will be the first point of contact for clients and visitors, ensuring a professional, welcoming, and seamless customer experience. The role involves handling client queries related to business setup and licensing, processing applications through the portal, coordinating with internal teams, managing client requests and escalations, and ensuring timely resolution of concerns.

Key Responsibilities:

• Welcome and assist clients, visitors, and VIP guests professionally.
• Handle client queries related to business setup, licenses, renewals, amendments, and company services.
• Guide clients through the portal for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately.
• Manage walk-in clients, queue management, and daily client interaction records.
• Provide accurate information on company services, packages, procedures, and regulatory requirements.
• Coordinate with Licensing, Finance, Legal, PRO Services, and other departments to resolve client requests.
• Manage and follow up on client escalations and service tickets within defined SLAs.
• Use systems such as Company's Portal, Zoho Desk, Queue Management System, and Escalation App.
• Handle client documents, courier coordination, receipt and dispatch while maintaining confidentiality.
• Collect client feedback and support customer satisfaction initiatives.
• Identify opportunities to improve the client journey and service experience.
• Promote and upsell value-added services and packages where appropriate.
• Maintain a professional and organized lobby and front-desk environment.
• Perform administrative and other duties assigned by the Client Experience Manager.

Requirements:

• Bachelor’s degree in any discipline.
• Minimum 2 years of experience in customer service, front-office, client experience, or a similar client-facing role.
• Experience in business setup, free zone, licensing, or corporate services is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Good attention to detail and organizational skills.
• Ability to manage multiple client requests and prioritize tasks effectively.
• Good computer literacy and ability to work with CRM/service-management systems.

🔻 About Net2Source Inc.

Net2Source offers global staffing solutions and enterprise-scale recruitment support.

🏆 Recognized by INC 5000 & SIA

🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ

🌈 We support inclusive hiring practices in accordance with UAE labor law.

🔗 www.net2source.com/careers | 📧 remya@net2source.ae