Guest Relations Officer - Hiring UAE National

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Provide information about museum exhibitions, galleries, programs, events and facilities .
• Guide visitors and support smooth movement across museum areas.
• Explain basic cultural, historical and exhibition-related information to guests.
• Handle visitor enquiries, feedback and complaints professionally.
• Support VIP guests, school groups, tourists and special events when required.
• Assist with visitor registration, ticketing, queues and crowd management.
• Ensure museum rules, visitor guidelines and cultural protocols are followed.
• Coordinate with security, events, operations and other museum teams.
• Support accessibility requirements and provide assistance to visitors with special needs.
• Report incidents, visitor concerns and operational issues to the supervisor.
• Maintain a high standard of personal presentation and customer service.

Requirements

• Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field preferred.
• Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services preferred.
• Excellent communication and interpersonal skills.
• Strong customer service and guest-engagement skills .
• Interest in culture, heritage, arts and museums.
• Professional appearance and confident presentation.
• Ability to work shifts, weekends and public holidays.