Guest Service Manager - The Hoxton, Amsterdam

What you’ll do…

• Support the running of our day to day Front Office (AM and PM shifts), leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.

• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.

• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.

• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here.

• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.

• You’re not precious. We leave our egos at the door and help get things done.

• You’re up for doing things differently and trying (almost) everything once.

• If we got stuck in a lift together we’d have a good time and share a few laughs. 

• You want to be part of a team that works hard, supports each other and has fun along the way.

• Hotel or leisure related experience in a similar role.

• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.