Associate Retail Media Billing & Operations

What's On Your Plate? 

Assume the responsibility of receiving sorting incoming bookings with attention to detail

Ensuring partner & supplier information is accurate and complete & requesting any missing information

Tracking and matching of booking orders to relevant media activations 

Maintain, update and manage all documentation of media bookings 

Monitor and resolve financial discrepancies between spend and investment of advertising activations

Follow up on creation of invoices on a timely and recurring basis with finance teams

Create and issue insertion orders matched to bookings 

Share insertion orders with relevant team members to implement campaigns 

Collecting invoices after creation from finance teams and sharing them with partners & suppliers for media investments

Handle supplier billing invoicing concerns and follow ups 

Check the validity of booking orders & invoices

Manage communication with key members to relay relevant and beneficial inputs relating to invoicing and billing 

Support the team with necessary inputs and resources relating to campaigns and ensuring that all discussion points are documented and actioned appropriately

Collect screenshots and relevant proof of execution of campaigns and activations 

Function as the main point of contact for inquiries related to billing and invoicing 

Support line manager & team in the delivery of strong implementation plans that meet campaign objectives

Review  invoices to ensure that they are accurate and complete before sending them to partners and suppliers 

Preparing monthly reports for invoicing status, missing invoices and sent invoices

Following up on collecting payments from suppliers 

Financial forecasting & reconciliation skillset

Ability to manage salesforce

What Did We Order?

• 3–4 years experience minimum supervising and managing digital media payments. Previous media agency experience preferred.

Proven track record and experience with billing and invoice management 

Excellent communication skills, able to provide clear level of detail for requests 

Able to work towards deadlines & manage time and workload efficiently 

Experience working collaboratively with a large team. Experience across different markets is beneficial.

Organization & eye for detail. Able to track progress and completion of activities while working towards deadlines & managing time and workload efficiently.

Proactivity/taking the initiative: achieves ambitious but realistic goals

Problem solving: Autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution

Foster deep trust and understanding with agency and partner teams where necessary

Contribute to great teamwork in your immediate team

Proficiency with Excel and Google Sheets for data organization, tracking, and reporting

Experience with CRM or business systems (Salesforce, HubSpot, or similar); ability to learn new platforms quickly

Excellent written and verbal communication; ability to communicate across both business and finance functions

Ability to implement work with AI and implement workflows that make daily tasks more efficient

Key Competencies

Reliability: Consistently follows processes, meets deadlines, and delivers accurate outputs

Problem-Solving: Identifies discrepancies and issues; escalates appropriately with context and suggested solutions

Strong organizational skills: Ability to manage multiple processes and deadlines simultaneously

Detail-oriented: Ability to identify discrepancies and follow issues through to resolution and demonstrates exceptional care with data, catches and prevents errors

Collaborative mindset with comfort working across departments and building working relationships

What Success Looks Like

Finance team receives complete, accurate, organized booking information with minimal requests for clarification

Month-end closing runs smoothly with all invoices compiled, reconciled, and documented on schedule along with proof of execution 

Improved collections rate month on month and streamlined ways of working with external stakeholders with minimal to zero issues