F&B Supervisor

At SLS The Red Sea, we don’t just deliver service — we create unforgettable dining experiences. As an F&B Supervisor, you will play a key role in leading the day-to-day operation of the outlet, ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold, elevated, and vibrant spirit of SLS.

Working closely with the F&B leadership team, you will lead from the floor, coach and support the service team, uphold SLS standards, and act as a key link between service and culinary teams. With a hands-on approach, you will ensure every shift runs smoothly, service remains consistent, and both guests and colleagues feel supported throughout the experience.

Key Responsibilities

• Supervise and coordinate the daily operations of the outlet, ensuring alignment with SLS brand standards and service expectations.

• Take ownership of the outlet during shifts in the absence of senior management, overseeing service flow and guest engagement.

• Ensure the outlet is clean, properly set up, and fully prepared for operation before and throughout service.

• Conduct pre-shift briefings, assign stations, and communicate service priorities to ensure the team is prepared for each shift.

• Lead by example on the floor, delivering warm, confident, and anticipatory service that reflects the SLS personality.

• Actively engage with guests, build rapport with regular patrons and VIPs, recognize preferences, and deliver personalized experiences.

• Monitor guest satisfaction in real time, respond to feedback or concerns, and take proactive action to address service gaps.

• Provide direct supervision, coaching, and support to the service team to maintain consistently high performance and service standards.

• Deliver on-the-job training and support the onboarding and development of new team members.

• Ensure all colleagues follow SOPs, grooming standards, hygiene practices, and behavioral guidelines.

• Maintain effective communication and collaboration between the service, culinary, and wider F&B teams to ensure seamless service delivery.

• Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue.

• Monitor POS entries, voids, and transactions, ensuring accurate handling in accordance with company procedures.

• Support stock control, par-level monitoring, inventory checks, and stocktaking to minimize wastage and maintain effective cost control.

• Ensure full compliance with health, safety, hygiene, food safety, and HACCP requirements.

• Assist management with staff scheduling, duty rosters, shift reports, incident logs, and other operational documentation.

• Foster a positive, collaborative, and high-performing team environment that reflects the values and service philosophy of SLS The Red Sea.

• High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.

• Minimum of 2 years of experience in a supervisory role within a premium or 5-star restaurant, bar, or hotel outlet.

• Strong experience in team supervision, guest interaction, and service delivery within a fast-paced environment.

• Solid knowledge of food and beverage service techniques, product knowledge, and sequence of service.

• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.

• Fluent in English; knowledge of Arabic is an advantage.

• Proficiency in POS systems such as MICROS and basic Microsoft Office applications.

• Basic HACCP or food safety certification is an advantage.

• Previous experience within luxury or lifestyle hospitality brands is an asset.

• Ability to multitask, prioritize, and remain composed under pressure with strong attention to detail and service consistency.