Customer Onboarding Manager (NL)

🌍 About Qargo Qargo is a cloud-based (SaaS) Transport Management Platform . We are a scale-up based in London and Ghent , rapidly expanding across Europe.

Our platform is an all-in-one system , handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.

Qargo is designed to help modern transport and logistics operations run more efficiently , while increasing profitability and sustainability .

💼 About the Role As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You’ll be their trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role based in the Netherlands , with regular (weekly) travel to customers across the country . For this role, we are specifically looking for someone in the Eastern Region of The Netherlands (Venlo- Eindhoven-Den Bosch-Nijmegen).

🔑 Key Responsibilities

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
• Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
• Travel regularly across the country to meet customers.

✅ Skills & Experience

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
• Or experience implementing complex SaaS solutions and an interest in logistics operations.
• A self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• Customer-focused and passionate about delivering the best possible customer experience.
• Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.
• Fluent in Dutch and English (both written and spoken).
• While this is a remote role, regular travel within the Netherlands is required. A valid driver’s license and access to a car are needed for customer visits.

🤝 What We Offer

• A competitive salary package.
• A role with real ownership, responsibility, and impact.
• The chance to join our Dream Team and grow alongside Qargo as we expand across Europe.
• A flexible and trust-based working environment.