General Manager

Current Openings

General Manager Remote

Full-time

Reports to: Founder

About Pagoda Travel Pagoda Travel is building a B2B travel marketplace connecting travel advisors and host agencies with trusted local guides and tour operators across Asia.

We currently operate in Japan and are preparing to expand into Southeast Asia and other key Asian markets, including Thailand, Vietnam, Cambodia, Malaysia, Taiwan, South Korea and China.

Through Pagoda Pro, host agencies and their advisors gain access to our technology, local partners, destination expertise and marketplace.

The Role We are looking for a General Manager to take over a significant part of the day-to-day management of Pagoda Travel. The Founder & CEO will remain focused on the company's overall strategy, major partnerships, fundraising, product vision and long-term growth.

The General Manager will be responsible for turning that strategy into action and ensuring that the company operates efficiently and continues to grow. This is a hands-on role for someone who takes ownership, solves problems and gets things done.

Responsibilities Key Responsibilities Day-to-Day Management

• Manage the day-to-day operations of the company
• Set priorities and make sure projects and tasks are completed
• Coordinate employees, contractors, developers and partners
• Establish clear processes and accountability
• Identify and solve operational problems

Team Management

• Recruit and manage employees and contractors
• Establish responsibilities and KPIs
• Manage performance and communication
• Build a culture of accountability and ownership
• Coordinate a remote, international team

Operations & Partners

• Oversee travel advisor, host agency and local partner operations
• Manage supplier onboarding and relationships
• Ensure quality and responsiveness across the marketplace
• Oversee booking, invoicing and operational processes
• Handle escalations and solve problems when they arise

Product & Technology

• Coordinate with developers and technology partners
• Prioritize bugs, improvements and new features
• Test new functionality and gather user feedback
• Ensure technology projects remain aligned with business priorities

Growth & Expansion

• Support host agency and business development
• Develop strategic industry relationships
• Help establish operations in new destinations
• Build systems that allow Pagoda to scale internationally
• Represent Pagoda when appropriate at industry events and meetings

Working With the Founder The General Manager should gradually take over a large portion of the Founder’s operational responsibilities.

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The Founder Will Primarily Focus On

• Strategy and company vision
• Major host agency relationships
• Strategic partnerships
• Fundraising
• Product vision
• Major commercial decisions
• Long-term expansion

The General Manager Will Primarily Focus On

• Execution
• Operations
• Team management
• Partner management
• Project management
• Internal accountability
• Day-to-day decision making

The Ideal Relationship Is Simple The Founder sets the direction. The General Manager makes sure it happens.

What We Are Looking For We are looking for someone who is:

• Highly organized and proactive
• Commercially minded
• A strong communicator and problem solver
• Comfortable working independently
• Experienced managing remote teams
• Technology literate
• Comfortable working across different cultures
• Strong at prioritizing and following through
• Willing to take ownership rather than wait for instructions

Experience in travel, tourism, hospitality, technology, marketplaces, SaaS, startups or international business is an advantage. Excellent English is required.

What Success Looks Like Within 6 months, the General Manager should have taken over much of the day-to-day management of Pagoda, allowing the Founder to focus on strategy and major growth opportunities.

The goal is to build a company with clear responsibilities, reliable processes, a strong team and the ability to operate without the Founder having to personally manage every detail.

The Opportunity Before applying, please review our website and familiarize yourself with our platform and mission. If this position has your name on it, please send your resume to John at hello@pagoda.travel. ‍ B2B Travel Platform

Pagoda.Travel is a B2B platform connecting travel advisors and host agencies with vetted local guides and operarots. We simplify itinerary creation, collaboration, and booking, helping advisors scale their business with less friction and more trust.

Company Size

Small–Medium

Work Style

Flexible / Remote-Friendly

Focus

Management

Language

English

Apply Now