Associate Director /Director of Provider and Payer Insights, Strategy & Operations (ISO) - Global / Regional Pillar Lead

Job Description & Requirements

Duties and Responsibilities

• Actively contribute to the company’s vision, business and people strategy and objectives
• Support the setting and achievement of practice and global financial goals; drive delivery excellence and reputation-building for Vista Health across markets
• Translate strategic direction into tangible workstreams, partnerships and initiatives for clients in APAC and globally, with an emphasis on provider and payer impact and growth
• Engage in reputation building, thought leadership, and marketing of Vista Health
• Foster a culture of trust and excellence, maintaining high ethical standards in all engagements

Business Development

• Lead and execute business development initiatives by identifying, pursuing, and securing new opportunities with both existing and prospective clients, contributing to sustainable revenue growth and market presence
• Identify and secure client opportunities, lead generation and proposal development, and deliver against revenue goals

Firm Building

• Explore new markets and geographic regions with growth potential for Vista Health’s services
• Shape and evolve practice offerings to meet evolving client needs
• Identify opportunities for cost savings and efficiency improvements through process optimisation and automation
• Develop strategic partnerships and alliances to leverage complementary strengths and expand market reach
• Ideate and plan practice area solutions and methodology development at the global level
• Lead and contribute to the design and delivery of reports, white papers, workshops, and stakeholder forums that showcase your and our thought leadership on key topics
• Monitor global trends in strategy and operations and integrate these into our approach and strategic planning

Development of Client Relationships and External Partnerships

• Grow business with clients, build new client relationships and generate new business with key clients across hospitals/health systems, digital health, pharma and MedTech
• Provide expert advice to clients; act as a senior advisor on strategy, insights and operational transformation
• Represent Vista Health in industry forums and convenings across APAC to strengthen our presence and cross-stakeholder collaboration

Financial Management

• Responsibility for the generation and achievement of agreed business targets
• Drive business development
• Conduct key competitor analysis and monitoring
• Provide enhanced financial awareness and commercial know-how
• Oversee project delivery and operational infrastructure, ensuring quality outcomes and efficient use of shared Vista Health resources

Domain Knowledge and Expertise

Strategic Advisory

• Advise healthcare clients on strategy, growth, and transformation initiatives
• Support initiatives related to value-based care, population health, and alternative payment models
• Conduct market assessments, payer-provider partnership analyses, and competitive benchmarking
• Develop business cases, operating models, and multiyear roadmaps

Operational & Financial Improvement

• Advise on initiatives to improve care delivery efficiency, cost structures, and quality outcomes
• Lead analysis of revenue cycle, utilization management, network performance, and medical cost drivers
• Support payer initiatives such as claims optimization, care management, risk adjustment, and provider contracting
• Assist providers with service line optimization, workforce productivity, and clinical operations redesign

Data, Analytics & Technology Enablement

• Help clients to translate healthcare data into actionable insights using claims, clinical, and operational datasets
• Support implementation or optimization of health IT systems (e.g., EHRs, analytics platforms, interoperability solutions)
• Assist clients in leveraging AI, automation, and digital health solutions responsibly

Policy, Regulation & Compliance

• Monitor and interpret healthcare policies, regulatory changes, and reimbursement rules
• Assess impact of government programs and payer regulations on provider and payer strategies
• Support compliance, governance, and risk management initiatives
• Stakeholder Engagement & Change Management
• Work cross-functionally with clinicians, administrators, actuaries, IT teams, and executives
• Facilitate workshops, executive presentations, and decision-making forums
• Support change management, communication, and capability-building efforts

Lead Development and Delivery of Projects

• Serve as a subject matter expert to the team and to clients
• Ensure consistent delivery excellence and knowledge reuse across geographies and accounts
• Engage with clients and with internal teams
• Support in the planning, organizing, and managing of resource needs

Talent Management & Culture

• Provide coaching and performance management for team members
• Identify talent key to business growth to support the global business
• Support retention programmes specific to high-level performers
• Foster a culture of collaboration, innovation, accountability
• Invest in talent development and create opportunities for others to grow and develop
• Monitor performance and objectives

Skills and Qualifications

• 8+ years of experience in healthcare consulting, payer organizations, provider systems, or health tech
• Demonstrated consulting or advisory experience with both provider and payer stakeholders, with client-facing delivery experience
• Exposure to value-based care, population health, or healthcare financial models is highly desirable
• Strong understanding of provider and payer operating models
• Working knowledge of reimbursement structures (fee-for-service, value-based, capitation, bundled payments)
• Strong analytical, problem-solving, and storytelling skills
• Ability to synthesize complex data into executive-level insights
• Excellent communication and stakeholder management skills
• Demonstrated ability to manage teams, generate revenue opportunities and lead consulting project work delivery
• Excellent leadership, accountability, client focus, technical knowledge and critical thinking skills required
• Comfortable working in a high-energy small team environment and able to work well under pressure with a proactive outlook
• Strong leadership skills with a collaborative and adaptable approach suited to a shared-resourcing model
• Excellent communication, writing and presentation skills
• Excellent interpersonal skills
• Bachelor’s (or higher) in Economics, Public Health, Pharmacy, Biomedical Science or related field; advanced degrees (MBA or equivalent) desirable

Preferred Skills

• Experience with claims, clinical, or population health data
• Familiarity with healthcare systems in APAC / SEA
• Experience supporting digital health, analytics, or AI-driven initiatives

Vista Health is based in Singapore, and partners with clients across Asia Pacific and Emerging Markets, typically including the global top 20 pharmaceutical, med tech and biotech companies. Our work spans the full spectrum of therapeutic and disease areas, providing challenge and variety for our team. Assignments typically require problem solving, accountability, critical thinking and communication. Our clients know us for our senior, expert advice which spans a wide breath of expertise, from the scientific to commercial domains, including value and evidence generation, access and commercial strategies.