Manager, AI Strategy & Operations

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

The Manager, AI Strategy & Operations will support the Strategy & Operations function within Visa Consulting & Analytics (VCA) Asia Pacific. Reporting to the Senior Director, Strategy & Operations, this role will be responsible for reimagining how VCA operates at scale by embedding AI, automation, and advanced tooling into core business processes.

This is not a traditional operations role — it is a build-and-transform mandate focused on redesigning planning, performance management, and operational workflows to be AI-enabled, scalable, and insight-driven.

The role will work closely with VCA leadership and cross-functional partners to eliminate manual processes, accelerate decision-making, and create a digitally-enabled operating model across Planning, Business Reviews, OKR tracking, and broader operational activities.

Responsibilities:

Strategy & Planning Enablement:

• Redesign planning cycles (AOP, quarterly planning, leadership forums) to be AI-assisted and highly automated, reducing manual coordination and data consolidation

• Build repeatable, AI-enabled workflows and tools to streamline planning inputs, synthesise outputs, and standardise submissions across markets

• Embed automation into governance processes (templates, reviews, tracking) to improve consistency, speed, and transparency

Process Transformation & Automation:

• Identify, prioritise, and execute opportunities to eliminate manual, repetitive workflows across VCA operations using AI and digital tools

• Design and implement end-to-end automated processes (e.g. data ingestion, analysis, and output generation) across core operational activities

• Drive experimentation and scaling of new tools, prompts, and automation approaches, establishing best practices across the organisation

Performance Tracking & Business Reviews:

• Develop and manage automated, AI-enabled tracking frameworks for OKRs and business performance, with minimal manual intervention

• Build integrated dashboards and reporting systems that automatically surface insights, risks, and opportunities for leadership

• Redesign business review processes to automate data aggregation, analysis, and presentation generation, improving turnaround time and quality

• Leverage AI to synthesise complex data into clear, executive-ready narratives to support decision-making

Adoption & Capability Building:

• Drive adoption of AI tools and automated workflows across VCA through structured enablement, training, and playbooks

• Partner with leadership to embed AI-driven ways of working into day-to-day operations

• Build a culture of continuous improvement, innovation, and experimentation, encouraging proactive identification of automation opportunities

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we require:

• 6–8 years of experience in strategy, operations, consulting, or transformation roles

• Demonstrated experience in automation, AI tools, or digital transformation initiatives

• Strong analytical and problem-solving capabilities, with a focus on scalability and efficiency

• Proven ability to manage multiple priorities in a fast-paced, matrixed environment

Key Competencies:

• Strong AI fluency: Hands-on experience leveraging AI tools to automate workflows, generate insights, and improve productivity

• Automation mindset: Ability to systematically identify and eliminate manual processes

• Structured problem solving: Ability to redesign processes for scale and efficiency

• Execution excellence: Strong ownership with ability to deliver end-to-end solutions

• Stakeholder influence: Ability to align and drive adoption across teams and senior stakeholders

• Communication: Ability to translate complex analyses into clear, executive-ready outputs

• Innovation & curiosity: Proactively experiments with new tools and approaches to drive continuous improvement.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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