Client Relations and Experience Coordinator

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Client Relations and Experience Coordinator

Department: Sales

Reporting to: Cluster Director of Business Development

Property: Thuwal

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The Client Relations and Experience Coordinator serves as the initial point of contact for prospective guests, managing and qualifying inquiries before handing them over to the Sales team. The coordinator then supports the guest journey by managing communication, logistics, transportation, excursions, and in-stay requirements, while working closely with Sales and Operations to ensure a seamless, personalized, and memorable guest experience.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Client Relations and Experience Coordinator, you will need to:

Client Inquiry & Qualification

• Receive and manage initial booking inquiries for Thuwal Private Retreat, providing timely and personalized responses while gathering key information about the client’s requirements and expectations.
• Pre-screen and qualify potential guests by understanding their preferences, purpose of stay, preferred dates, group size, budget, and experience requirements.
• Provide prospective guests with relevant information about the retreat, accommodation, experiences, and services to support their initial inquiry and create a positive first impression.
• Accurately capture and maintain client details and inquiry information to ensure a complete and effective handover.
• Handover qualified inquiries and relevant client information to the Sales team for follow-up, conversion, and further reservation management.
• Coordinate closely with the Sales team to ensure a seamless transition from initial inquiry and qualification to the sales and reservation process.

Guest Logistics & Experience Management

• Manage and coordinate all guest-related communication and logistics throughout the guest journey, including transportation arrangements, excursions, activities, arrival, departure, and in-stay requirements.
• Collect, maintain, and communicate comprehensive guest details, including arrival and departure information, transportation requirements, preferences, special occasions, dietary requirements, activities, and other relevant requests, while ensuring confidentiality and accuracy.
• Coordinate airport, marina, and island transfers, ensuring seamless transportation arrangements before arrival, throughout the stay, and upon departure.
• Personally attend to guests during arrival and departure and, when required, throughout their stay, providing a warm and personalized welcome, assisting with logistics, and ensuring that expectations are met.
• Monitor the guest journey in real time and proactively address any changes, delays, special requests, or unexpected requirements to ensure a seamless and luxurious experience.
• Conduct pre-arrival and in-stay follow-ups with guests to confirm arrangements, anticipate needs, and identify opportunities to enhance their experience.
• Ensure a smooth handover of all guest information and arrangements between the sales, reservations, and operational teams from initial booking through departure and post-stay follow-up.

Experience Curation

• Design and tailor personalized itineraries, including accommodations, activities, dining options, and special events based on individual guest needs and desires.
• Recommend and arrange excursions, spa treatments, recreational activities, and unique experiences to enhance the stay.

Bespoke Dining Program Design

• Create and manage tailored dining experiences for guests, incorporating their preferences and any unique requests to enhance their stay.

Special Event Coordination

• Plan and coordinate special events on the island, including birthdays, weddings, engagements, themed dining experiences, and corporate retreats.
• Work closely with vendors and internal teams to ensure the successful execution of events, delivering exceptional experiences to guests.

Operational Communication

• Communicate all event details to the operations team through Banquet Event Orders and group resumes, ensuring clarity and thoroughness in all planning stages.
• Oversee the logistics of each guest booking, ensuring all aspects are executed with high attention to detail.

Execution Oversight

• Oversee the seamless execution of each guest booking, paying the highest attention to detail to ensure a memorable and luxurious experience.

Sales Development Tracking

• Maintain an active log of sales development activities, tracking outreach efforts, networking events attended, follow-up communications, and potential leads.
• Provide regular reports to management on booking trends, guest feedback, and community engagement efforts.

Feedback and Improvement

• Gather and analyze guest feedback to continuously enhance service offerings and address any areas for improvement.
• Implement initiatives to elevate the guest experience and maintain high satisfaction levels.

Key Qualifications

Education and Experience

• College / University graduate preferred
• A proactive and dynamic approach with a passion for luxury hospitality and creating memorable experiences.
• Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with affluent clientele and local partners.
• Strong organizational skills and an ability to manage multiple projects and reservations simultaneously.
• Problem-solving abilities to address guest concerns effectively.
• Detail-oriented, with a strong focus on delivering outstanding service and personalized experiences.
• Knowledge of services to provide well-informed recommendations to guests.
• Reading, writing and oral proficiency in the required languages: Arabic and English.
• Working knowledge of computer systems and software. Microsoft Office – Opera Sales System or similar system.
• Excellent telephone manner and ability to communicate with customers and all levels of management.
• Ability to work effectively under pressure and handle several projects/deadlines.
• Sales and/or event coordination experience is needed
• The candidate must be cooperative, able to multi-task, and a team player. A positive and professional attitude is necessary

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.