Customer Success Insights Specialist

Customer Success Insights Specialist (Hoevelaken / Hybrid)

Do you enjoy turning data into action and creating customer experiences at scale? Are you passionate about customer insights, digital engagement, and leveraging technology to drive customer success? Then this could be the perfect opportunity for you!

For Basecone and Twinfield (part of Wolters Kluwer), we are looking for a Customer Success Insights Specialist to join our team in Hoevelaken.

What will you do?

As a Customer Success Insights Specialist, you will help customers achieve success by transforming data into meaningful actions. You will analyze customer behavior, identify opportunities, and create scalable customer engagement programs that help our users get maximum value from our software.

Your responsibilities will include:

Analyzing customer data and generating insights

Analyze customer data to identify trends, opportunities, and potential risks.

Monitor product usage and customer engagement across different customer segments.

Translate data into actionable insights and recommendations for the Customer Success team.

Developing digital customer success programs

Design and manage data-driven customer engagement campaigns.

Build and optimize automated customer journeys that support onboarding, adoption, and product utilization.

Ensure customers receive relevant content and guidance at the right moment in their lifecycle.

Driving customer success at scale

Create segmentation models and tailored success programs for different customer groups.

Develop scalable initiatives that help customers maximize the value of our solutions.

Measure campaign effectiveness and continuously improve results through testing and analysis.

Collaborating across teams

Work closely with Customer Success, Product, Marketing, and Sales teams.

Support decision-making through reporting, dashboards, and customer insights.

Use customer feedback and behavioral data to help improve products, services, and customer journeys.

Driving innovation

Explore new ways to leverage data, automation, and technology within Customer Success.

Contribute to the development of a modern, scalable, and data-driven Customer Success organization.

Who are you?

You are analytical, curious, and passionate about using data to improve customer outcomes. You enjoy solving problems, identifying patterns, and translating insights into practical actions.

In addition, you bring:

Experience in an analytical or data-driven role, such as Customer Success, Business Intelligence, Customer Insights, Data Analytics, or a related field.

Strong analytical skills and the ability to turn data into clear recommendations.

An interest in software solutions, customer lifecycle management, and digital customer engagement.

Experience working with dashboards, reporting tools, and customer data.

A proactive, structured, and results-oriented mindset.

Strong communication and stakeholder management skills.

Professional proficiency in English. Knowledge of Dutch is considered a plus but is not required.

Experience with financial/accounting software is an advantage, but not essential.

What makes this role interesting?

You will play a key role in building a modern, data-driven Customer Success organization.

You will have a direct impact on the customer journey and product adoption across a large customer base.

You will work at the intersection of data, technology, and customer success.

You will have the freedom to introduce new ideas, processes, and scalable customer programs.

Wolters Kluwer offers extensive learning and career development opportunities within an international environment.

You will work with innovative tools and customer insights to drive continuous improvement.

What do we offer?

A fun and ambitious position (32-40 hours per week) with hybrid working (2 office days per week in Hoevelaken).

A collaborative, energetic, and ambitious team.

Plenty of opportunities for personal and professional development.

Comprehensive onboarding and support.

The chance to make a visible impact on the future of Customer Success within Wolters Kluwer.

An international working environment where innovation, collaboration, and customer value are at the heart of everything we do.

Interested?

Are you ready to turn customer insights into meaningful impact and help shape the future of a data-driven Customer Success organization?

Apply today and take the next step in your career.

For questions, please contact Anne-Lise Bosmans, Senior Talent Acquisition Partner at anne-lise.bosmans@wolterskluwer.com.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.