Revenue Management Senior Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the role:

FareHarbor is looking for a Revenue Management Senior Specialist to establish and scale our revenue management practice and help tour, activity, and attraction operators get more value from Dynamic Pricing. Reporting to the Principal Product Manager, you will connect customer goals and portfolio performance with FareHarbor's product, commercial, implementation, support, and data capabilities. You will begin by advising a small group of strategic or complex clients, then turn what works into repeatable strategies, processes, tools, and training that customer-facing teams can use independently. This is a senior individual-contributor role for someone who can set direction, work across teams, and translate specialist expertise into measurable customer and business outcomes.

What you'll do here:

• Develop and improve FareHarbor's pricing and revenue management practice, including its operating model, governance, success measures, and practical standards.
• Analyze customer and portfolio performance, booking patterns, seasonality, distribution channels, and market conditions to identify opportunities to improve bookings, revenue, yield, and sustainable growth.
• Turn pricing data, external demand signals, and customer objectives into clear recommendations, then review results and refine the approach based on evidence.
• Design a repeatable Dynamic Pricing onboarding approach, including data validation, configuration, quality assurance, and activation standards that reduce time to value.
• Create playbooks, implementation guides, training, sales materials, FAQs, and customer examples that help commercial and customer-facing teams work with increasing independence.
• Define escalation paths and specialist-support criteria so routine implementations and questions are handled by the right teams while complex cases receive focused expertise.
• Collaborate with Product, Data, and Machine Learning to translate customer feedback, portfolio insights, channel constraints, and market intelligence into well-defined product opportunities and domain requirements.
• Advise selected strategic customers and high-value commercial opportunities, using these engagements to test new approaches and develop practices that can be applied across FareHarbor's customer portfolio.

Success will be measured throughDynamic Pricing adoption, customer revenue and yield outcomes, onboarding speed and quality, customer-facing team self-sufficiency, and the consistent use of portfolio and market insight in product planning.

Requirements:

• At least 7 years of experience in revenue management, pricing strategy, revenue improvement, management consulting, or a related strategic role.
• Applied knowledge of pricing strategy, demand forecasting, yield management, and revenue management principles.
• Experience working across Product, Commercial, Data, Implementation, and Customer Success teams to deliver shared outcomes.
• The analytical judgment to interpret complex performance data and make clear, practical recommendations.
• The ability to write and present with clarity, including for senior and executive audiences.
• Experience succeeding independently, building relationships, and influencing decisions without direct authority.
• Experience turning specialist knowledge into repeatable processes, tools, and training that other teams can use.

Bonus Points:

• Experience with dynamic or algorithmic pricing products, experimentation, forecasting models, or machine-learning applications in pricing.
• Familiarity with APIs, integrations, SQL, business intelligence tools, or SaaS implementations.
• Experience designing customer onboarding or supporting solution implementation.
• Knowledge of online travel agency distribution, channel management, marketplace pricing, or rate integrity.
• Experience in travel, hospitality, or another industry that manages time-sensitive inventory and demand.

Benefits:

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.