Airport Greeter (Saudi National Only)

JOB OVERVIEW 

The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. 

DUTIES AND RESPONSIBILITIES 

Welcome guests at the airport with a warm, professional, and personalized greeting.  

Assist guests during arrival and departure procedures to ensure a smooth airport experience.  

Identify and escort VIP guests, ensuring priority handling and special attention.  

Coordinate guest transfers between the airport and the resort, including transportation arrangements.  

Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives.  

Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement.  

Monitor flight arrivals and departures to ensure timely coordination of guest services.  

Communicate guest arrivals, delays, or special requirements to the resort team.  

Provide guests with accurate information about resort transfers, timing, and services.  

Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency.  

Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared.  

Maintain a polished and professional appearance in line with luxury hospitality standards.  

Support VIP protocols and ensure discreet, personalized service for high-profile guests.  

Coordinate closely with Concierge, Transportation, and Front Office teams.  

Ensure guest privacy, confidentiality, and security at all times.  

Maintain a calm and organized presence in busy airport environments.  

Report any operational issues, delays, or incidents promptly to management.  

Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea’s luxury standards.

QUALIFICATIONS DESIRED 

High school diploma or equivalent required; hospitality or tourism training preferred. 

1–3 years of experience in guest services, airport operations, concierge, or luxury hospitality. 

Previous experience in a luxury hotel or resort environment is an advantage. 

Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred. 

Proficiency in English; additional languages are an advantage. 

Basic knowledge of local transportation and travel coordination.

SKILLS 

Excellent communication and interpersonal skills. 

Strong customer service and guest engagement abilities. 

Professional appearance with impeccable grooming standards. 

Ability to remain calm, organized, and efficient in busy airport environments. 

Strong coordination and time-management skills. 

Attention to detail and ability to handle multiple flight schedules and guest movements. 

Problem-solving skills and ability to manage last-minute changes effectively. 

Ability to work under pressure while maintaining a luxury service mindset. 

Strong teamwork and collaboration with resort and airport teams. 

High level of discretion and respect for guest privacy and confidentiality. 

Positive, proactive, and service-oriented attitude. 

Flexibility to work shifts, early mornings, evenings, weekends, and holidays.