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Guest Service Officer - Telecommunication

AccorHotel · Dubai

Dubai · On-siteFull-TimePosted Aug 20, 2026

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Job description

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

  • Effectively manage all calls to the hotel as per the company's Brand Standards

  • Consistently offer exceptional, friendly, and engaging service

  • To be constantly aware of the room situation and to strive to obtain maximum occupancy

  • To attend to the hotel guests in all communication from inside and outside the hotel

  • To be aware of the hotel's security, fire, and safety procedures

  • To be flexible with shift rotations, including night shifts, as required by the operation.

  • Diploma or degree in vocational hospitality or Room Division

  • 2 to 5 years' experience, depending on education and career background

  • Languages: fluent in English and a 2nd language would be a plus

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