Finance Business Partner – Global Customer Services (GCS), APJMEA

Our Global Customer Services (GCS) business in APJMEA spans a wide mix of markets, currencies, and delivery models — and it is growing fast. As Finance Business Partner, you will be the finance lead for that business: owning planning and reporting, keeping the control environment sound across the region, and giving service and delivery leaders the numbers and the interpretation they need to make good calls. 

This is a hands-on partnering role rather than a purely reporting one. You will sit close to the service delivery teams, understand how services revenue and project delivery actually behave, and translate that into forecasts and insight that leadership can act on. 

What you'll do 

• Lead financial planning, analysis, and reporting for GCS across the APJMEA region 

• Build and manage budgets, forecasts, and financial models that support commercial and operational decisions 

• Own month-end and year-end close for the region, delivered accurately and on time 

• Maintain a robust internal control and risk management framework, and ensure compliance with local and international financial regulations across the region's markets 

• Partner with service delivery, sales, and operations teams to improve project margin, utilisation, and operational efficiency 

• Present financial insight and clear recommendations to senior management, including the drivers behind the numbers and the options available 

• Manage, coach, and develop a team of finance professionals 

• Improve financial processes, systems, and data quality so reporting is faster and more reliable 

• Contribute to strategic initiatives and special projects across the region

Required 

• Bachelor's degree in Finance, Accounting, or a related field 

• 7+ years in finance management, ideally within a multinational organisation 

• Strong command of financial analysis, reporting, budgeting, and forecasting 

• Working knowledge of project accounting methodologies (revenue recognition, WIP, project margin) 

• Practical experience with risk management and internal controls 

• Project management experience, with the ability to run finance workstreams end to end 

• Advanced Excel and confidence in enterprise finance systems 

• Active AI user, or experience using AI as an everyday working tool — you reach for it to speed up analysis, drafting, reconciliation, and research, and you can judge when the output is trustworthy and when it is not 

• Proven people leadership and team development experience 

• Clear, credible communication and presentation skills with non-finance stakeholders 

• High level of ownership, accountability, and initiative — comfortable identifying an issue and driving it to resolution 

• Persistence in working through operational obstacles, and the ability to navigate internal processes and stakeholders effectively 

• Ability to work well in a fast-paced, multicultural environment across multiple time zones 

Preferred 

• Professional qualification: CPA, CMA, ACCA, or equivalent 

• Experience in a multinational technology or software company 

• Exposure to a customer services or professional services P&L 

• Track record of applying AI or automation to finance workflows — close acceleration, forecast modelling, variance commentary, or reporting automation