Agent Deployment Manager

ABOUT THE ROLE

This is a high-ownership role at an early-stage AI company building purpose-built agents for the sea and air freight industry. You'll own the full deployment lifecycle for enterprise customers — from signed contract through production launch, hypercare, and scaled rollout — and the playbooks you build will become the foundation for onboarding many more customers to come.

WHAT YOU'LL DO

• Lead end-to-end deployments for enterprise freight forwarders, managing kickoff, go-live, hypercare, and large-scale rollout phases.

• Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.

• Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product.

• Feed customer insights back to the product team to inform roadmap decisions and improvements.

• Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.

• Drive change management and operator training to turn skeptical users into confident AI champions.

WHAT WE'RE LOOKING FOR

• 2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments.

• Demonstrated ability to manage end-to-end enterprise deployment lifecycles, including coordinating across multiple stakeholders and delivering on schedule.

• Strong understanding of enterprise software architecture — APIs, databases, and system integrations — plus hands-on troubleshooting experience.

• Proven ability to navigate complex organisations, build trust across diverse stakeholders, and drive consensus.

• Excellent communication skills, with the ability to translate technical concepts clearly for non-technical audiences and produce documentation, playbooks, and training materials.

• Fluency in English; German language proficiency is a strong plus.

• Experience with AI agents, LLMs, or hands-on software development is a valuable asset.

• Prior exposure to logistics, freight forwarding, or supply chain operations is a plus.

• Local work authorisation in Germany required; visa sponsorship is not available.

LOCATION

Berlin, Germany — hybrid. Berlin office preferred, with flexibility on remote days.