Organizational Excellence Specialist

Job Title

Organizational Excellence Specialist

Job Purpose

Support organizational excellence initiatives by developing and improving policies and procedures, monitoring performance indicators, contributing to the implementation of quality management systems, promoting a culture of continuous improvement, and supporting departments in adopting institutional best practices aligned with the Group’s objectives and strategy.

Key Responsibilities

• Participate in developing and updating approved policies, procedures, and organizational templates.
• Support the development of work manuals, procedure manuals, and the Delegation of Authority (DOA) Manual in coordination with relevant departments.
• Monitor the implementation of organizational excellence and quality standards across the Group’s sectors and departments.
• Contribute to the development and monitoring of Key Performance Indicators (KPIs) and prepare periodic performance reports.
• Analyze internal processes and identify opportunities for improvement and increased operational efficiency.
• Support the implementation of quality management system requirements, such as ISO 9001, and participate in internal audit activities.
• Prepare reports and presentations related to organizational excellence and continuous improvement initiatives.
• Coordinate with different departments to ensure standardized work methodologies and proper documentation of procedures.
• Follow up on improvement plans and ensure that observations and recommendations are addressed within the specified timelines.
• Contribute to promoting a culture of quality and organizational excellence among employees.

Required Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Quality Management, or a related field.
• 2–4 years of experience in organizational excellence, quality management, procedure development, process improvement, or a related field.
• Good knowledge of Quality Management Systems (QMS), preferably with familiarity with ISO 9001 requirements.
• Knowledge of governance, performance management, and Key Performance Indicators (KPIs).
• Ability to develop and document policies, procedures, and organizational templates.
• Good skills in process analysis and identifying improvement opportunities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Strong communication, coordination, reporting, and teamwork skills.
• Ability to manage priorities effectively and meet deadlines.

Required Skills

• Analytical and problem-solving skills.
• Report writing and presentation skills.
• Policies and procedures documentation.
• Cross-functional coordination and follow-up.
• Systematic thinking and continuous improvement.
• Accuracy and attention to detail.
• Effective communication skills.

Preferred Qualifications

• Professional certifications in quality management or organizational excellence, such as ISO 9001, EFQM, or Lean Six Sigma .
• Previous experience in developing policies and procedures, job descriptions, or Delegation of Authority (DOA) matrices.
• Experience working within corporate groups, holding companies, or multi-sector organizations.