Team lead installaties - Zuid Nederland

About the role

Quatt is moving from a handful of installation crews to a national network of partner teams and freelancers. Team leads are the layer that decides whether that network installs at our standard or at theirs. Do this well and you grow with the network you helped build. We're looking for a team lead in the South of Netherlands.

You run roughly eight installation teams, which is roughly eight installations a day. Some of those teams are ours. Some of them are freelance installers or belong to partner companies.

They are all your teams. We do not split installers by who recruited them. If a crew is on our plan today, you own how that day goes and it’s your goal to make sure these installations are completed successfully.

The work is half technical and half people. Morning: a crew calls from a crawl space about a pipe route that does not match the drawing. Afternoon: a partner owner calls because he thinks the last job was scored unfairly. Evening: you close out every job with a verdict, so the installers get paid and we have a clean administration of our work.

You are the first point of contact for partners in the field. Deep technical questions go to our technical support team as second line. Everything else stops with you.

What you own

• A mixed team: our own installers on payroll, freelancers, and crews from partner companies. Three contracts, one standard. Part of the job is making that feel like one team rather than three.
• The daily installation result for your teams. Jobs finished, jobs finished right, customers happy at the door. When something fails, you get it done the next day.
• The people. Performance management and development for everyone in your teams: where each installer stands, what they need to get better, who is ready for more, and who is not going to make it. You give the feedback yourself and you do it early.
• Making sure your teams have what they need to work. Tooling, vans, materials, access to the site, a plan that makes sense. If a crew stands still because something is missing, that is yours to chase and yours to prevent next time.
• First-line contact for partners and freelancers in the field. Route, materials, access, scope changes, a crew running late. You answer, or you find who does.
• End-of-day close-out. Every job gets a verdict the same day: complete, installer at fault, or Quatt at fault, with a typed reason. That record feeds payment and it feeds the improvement loop, so it has to be right and it has to be on time.
• Partner KPIs. Define what good looks like per team and make sure the numbers are visible to the partner, not just to us. First-time-right and customer satisfaction sit at the centre.
• Partner performance. Have the conversation when a team slips. Move teams up a tier when they earn it. Stop scheduling the ones who do not improve.
• Onboarding. New installer colleagues, partners and new freelancers come up to standard through you: how we install, what we supply, what we expect, what gets a job rejected. Get them from rookie to reliable fast.
• Standard of work in your region. You cover a geography, you know the crews in it by name, and you know which two you would send to a difficult customer.

What you're measured on

• First-time-right. The number that decides whether we make money on a job.
• Customer satisfaction on your teams' installs.
• Close-out discipline. Verdicts filed same day, with reasons good enough to act on.

Who you are

• Technically credible with heat pumps, water, gas and electrical work. You have done the work or you have supervised people doing it, and no installer can talk past you.
• Experienced at managing operational teams. You have led crews, held people to a standard, and had the uncomfortable conversation without losing the person.
• Comfortable with contractors, not just employees. A partner crew does not report to you on paper. You get results from them through clarity, fairness and consistency, and you know when to be hard about it.
• At home in the numbers as well as the van. You will build and read the KPI tracking yourself.
• Dutch speaking, mobile, and happy to be on site rather than behind a desk most days.
• No nine-to-five mentality. Installs start early and some of them end late, a crew calls on a Saturday, and the job is finished when the customer has heat. You pick up.
• Calm under a bad day.

‍️ Why Quatt?

• A salary between €3.800,- and €5.500,- monthly
• Pension & benefits according the CAO Metaal & Techniek
• 25 paid holiday leave days & 13 ADV days + 8% holiday allowance
• Free vegan/vegetarian lunch in the office daily
• Travel compensation of €0,23/km or an NS-business card
• Access to mental health platform OpenUp
• Informal culture with monthly drinks and office parties
• Yearly discount on Quatt-products
• Referral bonus of up to €2.000 when referring new colleagues
• Work in an international team with people from over 30 nationalities.