Lobby Hostess

We are seeking a professional and welcoming Lobby Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a positive and memorable experience. This position requires someone who is organized, friendly, and committed to delivering exceptional customer service in a fast-paced hospitality environment.

• Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival

• Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering

• Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences

• Manage the lobby flow and coordinate guest check-in procedures with the front desk team

• Provide accurate information about hotel facilities, services, and local attractions

• Answer inquiries and address guest requests promptly and courteously

• Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming

• Coordinate with various departments to ensure seamless guest experiences

• Assist with special requests and resolve guest concerns with empathy and efficiency

• Monitor lobby activity and ensure security and safety protocols are followed

• Maintain composure and professionalism while managing multiple tasks simultaneously

• Contribute to a positive team environment and support colleagues as needed

• Maintain detailed guest preference records and communicate relevant information to appropriate departments to enhance personalized service delivery

• Assist with coordination of lobby events, conferences, and special occasions to ensure smooth execution and guest satisfaction

• Conduct regular lobby inspections and report any maintenance issues or safety concerns to management promptly

• Fluent Arabic speaker – Required

• Proven customer service experience in a hospitality or corporate environment

• Excellent verbal and written communication skills in Arabic & English

• Strong organizational and multitasking abilities

• Professional demeanor with a friendly and approachable personality

• Ability to remain calm and composed in high-pressure situations

• Knowledge of hospitality industry standards and practices

• Proficiency with hotel management systems or similar software (preferred)

• Experience with guest management systems and CRM platforms (preferred)

• Additional language capabilities beyond Arabic and English (preferred)

• Experience in luxury hospitality environments (preferred)

• Strong problem-solving and interpersonal skills

• Demonstrated ability to maintain detailed records and documentation accurately

• Cultural sensitivity and awareness in diverse hospitality settings

• Attention to detail with strong observational skills for identifying safety and maintenance concerns

• Ability to work flexible hours, including evenings and weekends as required

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide

• Learning programs through our academies

• Opportunity to develop your talent and grow within your property and across the world