Platform Architect ServiceNow (m/f/d)

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. Maybe soon for you too?

For our department Integrated Customer Services we are looking for a Platform Architect ServiceNow (m/f/d) as soon as possible.

Your responsibilities:

• Your overall responsibility is the architectural design of the global ServiceNow platform
• The globally deployed ServiceNow platform at G+D is a strategic pillar for all IT services and you will take the comprehensive and independent architectural responsibility
• You are a key player for global ServiceNow projects by consulting and supporting the business in planning, technical process design, evaluation, and implementation of new ServiceNow platform services
• Your high motivation towards keeping the platform architecture straight to best practice and out of the box reference architecture assures a stable operation and a high availability of the platform services
• As the complete and compliant documentation is one of our crucial requirements, we trust you in keeping the technical platform documentation on a high level of quality and valuable content
• The self-motivated evaluation of new technological developments regarding the ServiceNow platform drives you and delivers us the head start for new projects
• Standing still is regression but you push the platform forward by regular reviews of the installed base components and processes as CSI initiatives
• No one is an island, so you are professionally leading and coaching internal and external service providers and technical consultants
• Do good and let others know about it is your strategy by regularly informing stakeholders about the status of central projects, roadmaps, and innovations in the G+D ServiceNow environment
• And as marketing is one of your strengths you are always developing, maintaining, and updating communication channels regarding platform services with all stakeholders

Your qualifications:

• Completed technical degree or degree in business informatics
• At least five years of experience in ServiceNow and ServiceNow architectural design
• Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
• Deep procedural/functional and technical understanding of the CMDB and the CSDM
• Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
• Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
• Understanding process design and documentation as basis for daily work
• Intercultural experience, specially with India
• Independent, solution-oriented, and structured working style
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented demeanor
• Experience and confidence in public speaking situations
• Willingness to travel as required
• Excellent German and English skills, both written and spoken