Customer Systems Solution Engineer

Tapeout Systems

• Serve as the primary support owner for VSMC Online tapeout systems, ensuring system stability, availability, and data accuracy.
• Support end‑to‑end tapeout workflows, including customer submission, validation, tracking, and status visibility.
• Manage customer-facing features such as tapeout status, milestone tracking, and notifications.
• Troubleshoot tapeout-related system issues and drive root cause analysis and corrective actions.
• Support enhancements to improve customer experience, transparency, and turnaround time for tapeout activities.
• Ensure compliance with data security, access control, and audit requirements for customer IP and confidential data.

Customer & B2B Systems

• Support and enhance VSMC B2B eCommerce systems, ensuring system stability, performance, and user satisfaction.
• Act as the primary liaison between customers, internal stakeholders, and IT teams for system-related matters.
• Handle customer system onboarding, issue troubleshooting, and continuous improvement initiatives.

System Integration & ERP

• Manage system integrations between B2B platforms, ERP systems, manufacturing systems, and downstream applications.
• Coordinate with internal IT, external vendors, and partners to ensure data consistency and process alignment.
• Support ERP-related customer workflows such as order management, forecasting, invoicing, and delivery tracking.

Dashboard & Reporting

• Design, develop, and maintain Power BI dashboards and reports for customers and internal stakeholders.
• Ensure data accuracy, timeliness, and governance across reporting platforms.

Continuous Improvement & Governance

• Identify system gaps and drive improvement projects to enhance user experience and operational efficiency.
• Prepare system documentation, SOPs, and user training materials.
• Support audits, compliance, and data security requirements related to customer systems.

Requirements & Qualifications Education

• Degree in Information Systems, Computer Science, Engineering, or related field.

Experience

• 3 years of experience in enterprise systems support, system integration, or customer IT solutions.
• Hands-on experience with B2B eCommerce platforms, ERP systems, and dashboard/reporting tools (Power BI preferred).
• Experience in semiconductor manufacturing or high-tech industries is highly advantageous.

Technical Skills

• Strong understanding of system integration concepts (APIs, data flows, interfaces).
• Experience with Power BI, SQL, and data visualization.
• Familiarity with ERP systems (e.g., SAP or equivalent).
• Knowledge of manufacturing or tapeout-related systems is a

Soft Skills

• Strong communication and stakeholder management skills.
• Able to translate business needs into system requirements.
• Proactive, structured, and customer-focused mindset.