Business Application Implementation Specialist

Job Information

• Date Opened 14/08/2026
• Industry Banking
• Salary € 4.596,95–€ 5.667,96
• Job Type Full time
• City Amsterdam
• Province Noord-Holland
• Country Netherlands
• Postal Code 1000 BV

Job Description

We are looking for a proactive and enthusiastic Business Application Implementation Specialist for ING. You will join ING's Corporate Legal Operations (CLO) team and support the implementation of a new Legal Entity Management System, as well as other change initiatives.

The primary focus of this role is the implementation of the new Legal Entity Management System. In addition, you will support changes and improvements related to other legal applications.

The Corporate Legal Operations team at ING

The Corporate Legal Operations team (CLO) consists of 5 paralegals and 5 functional application management/project management support colleagues. The team works in a dynamic, international and challenging environment and collaborates with various departments across different levels and geographies within ING.

The team is responsible for procedural legal activities, corporate housekeeping, program management support and the management of several legal applications, including:

• ING's Legal Entity Management System
• iManage for document management
• Sherpany for facilitating board meetings
• Powers of Attorney Management System
• Microsoft Power Platform to support various processes

Collaboration and continuous improvement are important parts of the team's way of working.

What will you do?

As a Business Application Implementation Specialist within ING's CLO team, your primary focus will be supporting the implementation of the new Legal Entity Management System.

Legal Entity Management System implementation

Your responsibilities include:

• Support the implementation of the new Legal Entity Management System: contribute to the rollout of the new application by supporting planning, configuration, testing, data migration and user adoption activities.
• Perform User Acceptance Testing (UAT): prepare, execute and document test scenarios to verify that the application meets business requirements and works effectively for end users.
• Support application configuration: help translate business needs into practical application settings, workflows and user roles, working closely with the project team, ING TECH and the software vendor.
• Validate data conversion and data quality: assess whether data from the current system has been transferred accurately and completely, identify issues and support follow-up actions to improve data quality.
• Support issue resolution and deployment activities.
• Prepare training: organise training sessions to help colleagues understand how to use the application effectively in their daily work.
• Set up user support: ensure colleagues receive guidance and assistance with questions, support the resolution and follow-up of issues and ensure they have access to correct and up-to-date supporting materials.
• Facilitate IT risk and control activities: support relevant IT risk assessments, documentation and control-related activities to ensure the application is implemented in line with applicable ING requirements. Collaborate with key stakeholders: work closely with the project manager, subject matter experts, ING TECH, end users and the software vendor to keep activities aligned and support a smooth implementation.

Other legal applications and change initiatives

In addition to the Legal Entity Management System implementation, you will:

• Support enhancements and implementations within iManage and Sherpany.
• Assess and test new functionalities.
• Contribute to process improvements. Support IT risk and control activities related to legal applications.

Requirements

How to succeed

For this position at ING, we are looking for someone with the following mindset and approach:

• Collaborative team player: you actively contribute to a positive team spirit and live ING's Orange Code by helping others to be successful, taking it on and making it happen, and always being one step ahead. You share knowledge, seek input from others and build effective working relationships.
• Accountability and initiative: you take initiative, follow through on commitments and know how to prioritise in a dynamic environment where not everything is fully defined.
• Structured and analytical mindset: you can analyse information, identify key issues and translate complexity into clear actions. You work in an organised and transparent way.
• Hands-on, practical and solution-oriented: you think creatively, involve the right colleagues and focus on workable solutions that support the needs of the team and end users.
• Flexible, adaptive and execution-focused: you adapt easily to new systems, processes and ways of working and take a practical approach to getting things done.

What do you bring?

• A relevant bachelor's or master's degree, for example in Industrial Engineering & Management.
• 1–3 years of working experience in business analysis and/or functional application management, preferably within a corporate environment.
• Experience with User Acceptance Testing (UAT).
• Experience with application configuration.
• Fluent English, both verbal and written.
• A proactive, analytical, support-oriented and positively critical attitude.
• Strong social skills and a team-player mentality, combined with the ability to prioritise.
• The ability to quickly navigate different applications and processes. Experience with process improvement methodologies, such as Lean or Agile, and/or Microsoft Power Platform (Power Automate and Power Apps) is an advantage.

Three key requirements

The three main requirements for this position are:

• Experience with User Acceptance Testing (UAT)
• Experience with application configuration Fluent English, both verbal and written

Benefits

What do we offer?

For this role at ING, ITSync offers:

• A contract until December 18, with the possibility of extension.
• 36-hour working week.
• A salary range of €4,596.95–€5,667.96 gross per month, based on 36 hours per week and depending on experience.
• Additional benefits, including holiday allowance, a 13th-month payment and pension contribution.
• The opportunity to work with highly motivated, skilled and professional colleagues at ING.
• A dynamic and international working environment.
• Hybrid working, combining working from home for focus with working from the office for collaboration. An informal working environment with innovative colleagues.

Interested?

Would you like to use your experience with business applications and UAT to contribute to this implementation at ING? We would be happy to hear from you. Apply through ITSync no later than August 19.