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Product Owner

Harvey Nash · Berlin

Berlin · On-siteFull-TimePosted Aug 14, 2026

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Job description

Product Owner Servicenow

Language: German & English

Location: Berlin

Are you passionate about delivering high-quality ServiceNow solutions while working closely with business and technical teams?

We are looking for an experienced professional with a blend of ServiceNow, Quality Assurance, Business Analysis, and Agile Product Support expertise to join a dynamic project environment.

Your Responsibilities

  • Drive quality assurance activities within ServiceNow projects
  • Coordinate testing activities, releases, and defect management
  • Create and improve test strategies, test cases, and acceptance criteria
  • Support Product Owners with backlog management and prioritisation
  • Gather, analyse, and document business requirements
  • Create and refine user stories and functional requirements
  • Facilitate sprint planning, backlog refinement, and review sessions
  • Act as the key link between business stakeholders, Product Owners, QA teams, and developers
  • Ensure clear documentation and structured release management processes

What We're Looking For

  • Experience as a QA Manager, Business Analyst, Product Owner Support, Test Manager, or ServiceNow Consultant
  • Strong ServiceNow project experience
  • Proven background in testing and quality management
  • Hands-on experience with Agile/Scrum methodologies
  • Ability to create user stories, acceptance criteria, and business requirements
  • Experience with Jira, Confluence, or similar tools
  • Strong stakeholder management and communication skills
  • Fluent German and English

Nice to Have

  • Experience with large ServiceNow implementation or transformation projects
  • Exposure to multiple ServiceNow modules
  • UAT, regression testing, and release management experience
  • Experience working in complex enterprise environments

Why Apply?

This role offers the opportunity to work at the centre of a ServiceNow programme, collaborating with business and technical teams to deliver high-quality solutions while influencing product direction and project success.

If you have a passion for ServiceNow, quality assurance, agile delivery, and stakeholder engagement, we'd love to hear from you.

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