Head Waiter

• Ensure the day to day operation is smooth in the restaurant

• Assist the leadership team of the restaurant in achieving high guest satisfaction

• Guide and lead the server in the restaurant

• Perform the duties of supervisor on regular basis

• Maximize sales potential and encourage up selling in order to maximize rates.

• Ensure cash floats are secured at all times.

• To work within budgeted costs

• To minimize abuse of operating equipment

• To ensure that requisitions for supplies are completed, delivered and accounted for.

• To minimize the use of overtime

• To ensure that there is enough operating equipment at all times.

• To record all voids, and report any payment discrepancies to Restaurant Manager.

• To follow Company procedures when handling cash, credit cards and cheques.

• To see guests concerning all complaints and report all complaints to Manager.

• To liaise with colleagues over guests requirements and needs.

• To ensure handover at shift end and beginning.

• To liaise with Head Chef on a regular basis.

• To liaise with Reception on a regulars basis.

• To gain customer feedback at all times.

• To complete a full report of the day’s events in the Management Report Book.

• Create and maintain a personal and respectful rapport with regular guests.

• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service

• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.

• Support all other revenue centers in the hotel such as Rooms and Events

• To be results driven and totally accountable.

• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.

• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.

• Ensure that the business is seen as a respected, important member of the community by local influencers.

• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

• Minimum 2 (two) years’ management experience in Restaurants and Bars.

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

• Enter and locate work related information using computers and/or point of sale systems

• Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork