IT Specialist

Support the IT Supervisor/Manager with the installation, maintenance, and operation of hotel IT hardware and software.

Provide first- and second-level support for PCs, peripherals, software, mobile devices, and telecommunications systems.

Manage and maintain CCTV systems and assist with IT security and technology asset management.

Troubleshoot hardware, software, network, Wi-Fi, Internet, and IP telephony issues, escalating complex problems when required.

Install and configure desktops, applications, patches, peripherals, and network drives; perform PC moves, additions, and changes.

Monitor daily backups, system interfaces, servers, hardware, and system logs.

Maintain accurate IT asset inventories, hardware records, service-call logs, and sufficient stock of IT supplies.

Install and test approved software and system updates across hotel IT systems.

Coordinate and supervise third-party IT contractors and service providers.

Support telecommunications equipment, structured cabling, and related technical requirements.

Provide support for hotel hospitality systems such as Opera, Micros, Fidelio, SunSystems, Oasys, and other approved applications.

Handle IT-related phone enquiries and provide friendly, professional support to all users.

Follow Rixos policies, procedures, brand standards, security requirements, and appearance and hygiene guidelines.

Demonstrate a professional attitude and consistently deliver courteous and efficient IT support.

Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

1–2 years of experience in IT support, preferably within the hospitality industry.

Good knowledge of computer hardware, software, Windows, networking, LAN/Wi-Fi, and IP telephony.

Basic understanding of CCTV, telecommunications, data communication, and IT security.

Familiarity with hospitality systems such as Opera, Micros, Fidelio, SunSystems, and Oasys is an advantage.

Strong troubleshooting and problem-solving skills.

Good communication and customer-service skills.

Ability to work independently and as part of a team.

Good organizational skills with the ability to manage multiple tasks and priorities.

Professional appearance, positive attitude, and commitment to Rixos standards and values.