Ticketing & Travel Specialist

Air Ticketing & Itinerary Fulfillment:

• Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)
• Ensure 100% accuracy in fare calculations, route planning, and corporate policies
• Handle flight changes, cancellations, and urgent last-minute bookings
• Apply lowest fare search strategies while balancing client preferences

Hotel & Non-Air Services Booking:

• Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs
• Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services
• Support group and individual visa arrangements and travel insurance where applicable
• Confirm booking accuracy and supplier coordination

Client Communication & Request Handling:

• Respond promptly and professionally to client requests via email or phone
• Clarify travel needs, approvals, and budget limitations where needed
• Ensure clear and detailed communication of itinerary and confirmations
• Provide alternate travel options if preferred ones are unavailable

Support & Collaboration:

• Coordinate with other internal teams (Finance, Product, Visa, MICE) as required
• Assist colleagues during peak hours or urgent cases
• Share feedback on system or supplier issues to improve operations

Candidate Requirements:

• Experience: 1–3 years in corporate travel operations or business travel ticketing
• Solid experience in handling both GDS ticketing and non-air travel components

Systems Knowledge :

• Proficient in GDS (Amadeus/Sabre) – ticketing, fare rules, and itinerary creation
• Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)
• Familiarity with back-office systems like TINA and CRMs like Freshdesk

Skills:

• Strong customer service orientation and communication skills
• High attention to detail and ability to multitask under pressure
• Knowledge of visa documentation, travel insurance, and corporate travel rules
• Languages: Fluent English (Arabic is a plus)