Bellman

Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage

• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)

• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort

• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for

• Ensure that luggage has been stored safely according to prescribed procedures

• Ensure that the luggage storage area is kept clean and tidy at all times

• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’

• Be fully aware of what functions are going on in the hotel

• Provide gracious, attentive, and friendly service

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.

• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.

Competencies

• Possesses strong interpersonal skills.

• Ascertains and addresses guest/colleague needs.

• Trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.

• Prioritises and organises work assignments.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Embraces and responds to change effectively.

• Additional Language (Arabic, Russian) is an advantage.