Application Support Management Specialist

Job Title

Application Support Management Specialist

Job Purpose

The Application Support Management Specialist is responsible for governing and managing the lifecycle of all business applications within the department. The role ensures applications remain secure, supported, compliant with regulatory requirements, and aligned with the Bank's technology standards by managing upgrades, vendor support, vulnerabilities, certifications, and regulatory commitments.

Key Responsibilities

• Manage the application lifecycle for all assigned applications.
• Maintain application inventory, including versions, support lifecycle, and technology stack.
• Plan, coordinate, and track application upgrades, patches, and version updates.
• Ensure all applications remain vendor-supported and identify End-of-Support (EOS) and End-of-Life (EOL) risks.
• Track and coordinate closure of security vulnerabilities with application owners, vendors, and cybersecurity teams.
• Monitor SSL/TLS certificates, application certificates, and license renewals to ensure timely renewal.
• Manage vendor deliverables and follow up on support cases, patches, product roadmaps, and upgrade plans.
• Ensure compliance with SAMA regulations, audit findings, and internal governance requirements.
• Track and manage regulatory requirements, audit observations, and remediation plans until closure.
• Coordinate application assessments, health checks, and periodic reviews.
• Maintain application documentation, architecture, dependency mapping, and operational records.
• Prepare management dashboards and reports covering application health, vulnerabilities, upgrades, compliance status, and risks.
• Coordinate with Infrastructure, Information Security, Release Management, Enterprise Architecture, and Business teams during application changes.
• Support budgeting and planning activities related to application upgrades, licensing, and vendor support.
• Identify application risks and propose mitigation plans.
• Ensure application operational readiness before production releases.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• 5+ years of experience in Application Support, Application Management, or IT Service Management.
• Experience in banking or financial services is highly preferred.
• Knowledge of ITIL framework and application lifecycle management.
• Experience managing application upgrades, vendor coordination, and regulatory compliance.
• Familiarity with vulnerability management and cybersecurity remediation processes.
• Strong understanding of SSL/TLS certificates, software licensing, and support lifecycle management.
• Experience dealing with audit observations and regulatory requirements (preferably SAMA).
• Strong communication, coordination, and stakeholder management skills.
• Excellent analytical and reporting skills.

Preferred Skills

• ITIL Foundation Certification.
• Experience with ServiceNow, Jira, or similar ITSM tools.
• Knowledge of project management methodologies.
• Experience working with banking applications and third-party vendors.
• Strong Microsoft Excel and PowerPoint reporting skills.