Assistant Manager, Front Office

Assistant Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Assist guests with check in and checkout, and other cashiering duties

Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards

Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

Handle guests’ mails, messages, and answering phone calls

Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Qualifications:

Minimum 2 years of hotel front office experience

Computer Knowledge, i.e. well versed with windows, internet explorer and word

Technical Knowledge in Front Office Operations

Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

Able to work in a team, i.e. caring about other team members and open towards other nationalities

Detail-oriented, organized and very flexible with working extended hours

Able to work under pressure and independently

Energetic with positive attitude

Good interpersonal and communication skills