Senior Associate, Account Services Generalist (DUO), CBWMO, Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

Consistently meet or exceed demanding turnaround times (TATs), regardless of workload spikes

Escalate issues proactively

Actively identify inefficiencies and drive process improvements independently

Maintain output quality even during peak periods and operational stress

Collaborate with cross-functional teams to resolve customer and stakeholders inquiries and issues

Assist in the implementation of new processes and testing to enhance the customer experience

Participate in continuous improvement initiatives to streamline operations and increase productivity

Execute high-volume, detail-sensitive operational tasks with 100% accuracy, often under tight turnaround times

Demonstrate constant coordination, persistence, and the ability to work under sustained pressure without supervision

Ensure direct downstream impact is minimized through accurate task completion

Adhere to all relevant policies, procedures, and regulatory requirements

Able to work independently and provide support to the manager in managing the team

Require to handle projects and provide update to stakeholders

Requirements

Minimum 5 years of experience in a similar role within the financial services industry

Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions

Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders and colleagues

Proficient in the use of relevant software and technology tools to perform job duties

Ability to work under pressure and maintain a high level of attention to detail

Demonstrated track record of meeting or exceeding performance targets

Commitment to providing exceptional customer service and a willingness to go the extra mile

Strong organizational and time management skills, with the ability to prioritize and multitask effectively

Location: DBS Asia Hub

Job: Operations

Schedule: Regular

Employee Status: Full time