Duty Manager

• Oversee and coordinate all aspects of hotel operations during assigned shifts

• Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs

• Manage and motivate team members to maintain high performance standards

• Handle guest complaints and concerns professionally and efficiently

• Coordinate with various departments to ensure seamless communication and service delivery

• Implement and enforce hotel policies, procedures, and safety regulations

• Monitor and maintain cleanliness and presentation standards throughout the property

• Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests

• Conduct regular inspections of public areas and guest rooms to maintain quality standards

• Assist in training and developing staff to enhance their skills and knowledge

• Handle emergency situations and make critical decisions when necessary

• Prepare and submit daily reports on hotel operations and guest feedback

• Collaborate with other managers to improve overall hotel performance and guest satisfaction

• Diploma or Bachelor's degree in Hospitality Management or related field

• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role

• Proven track record of delivering exceptional customer service and managing guest relations

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in hotel property management systems and Microsoft Office suite

• Ability to work flexible hours, including nights, weekends, and holidays

• Strong problem-solving skills and ability to make quick, effective decisions

• Detail-oriented with excellent organizational and multitasking abilities

• Cultural sensitivity and understanding of local customs in Saudi Arabia

• Fluency in English; knowledge of Arabic is a plus

• Familiarity with local regulations and hospitality standards in Saudi Arabia

• Ability to remain calm and professional under pressure

• Commitment to maintaining high standards of cleanliness and presentation

• Adaptability to changing situations and ability to work in a fast-paced environment

experience is an asset

Fluency in English, additional languages are a plus