Guest Relation Agent

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service

• Meet and greet VIP guests personally

• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Prepare compendiums prior guest arrival and check-into system if necessary

• Maintain close contact with Airport Concierge for new arrivals and departures

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities

• Send prepared welcome cards and amenities to room prior to guest arrival

• Attend to special requests by guests

• Handle guest complaints and refer them as necessary, follow up on corrective action

• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

• Prepare requisitions for amenities on a timely basis

• Performs related duties and special projects assigned

• Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field

• 0-3 years of professional experience in guest relations, hospitality, or customer service roles

• Proficiency with Opera property management system or similar hotel management software

• Excellent written and verbal communication skills with strong interpersonal abilities

• Demonstrated passion for delivering exceptional guest service

• Strong organizational and time management skills with the ability to multitask effectively

• Professional presentation and impeccable grooming standards

• Ability to work flexible shifts, including evenings and weekends

• Problem-solving mindset with a customer-first approach

experience is an asset

Fluency in English, additional languages are a plus