Service Logistics Specialist

We are looking for a proactive, driven, and solution-oriented professional to join our Service Logistics (SL) team within the Customer Care Department.

As a Service Logistics Specialist, you will ensure that we fulfil the demands of our partners in a timely and cost-efficient manner. This is a challenging and rewarding role, as you will collaborate with multiple partners while having the freedom to work creatively.

You will be part of a friendly and supportive team, within a department that truly values the service we deliver to our customers.

Requirements: If you have… 

Coordinating and arranging service support for ASPs (Authorized Service Partners) and end customers

Monitoring, reviewing, and improving Service Logistics performance

Initiating and contributing to projects focused on overall customer service improvement

Assessing ASP capability and capacity

Conducting ASP performance reviews and driving enhancements

Managing spare parts and finished goods planning

And you are… 

Bachelor’s degree (HBO level) or higher

Fluent in spoken and written English (Mandarin is a big plus)

At least 1 year of relevant experience in service support for service centres or authorized service providers is preferred

Recent graduates are also encouraged to apply if they demonstrate strong motivation and the right attitude

Intermediate to advanced proficiency in Microsoft Excel

Basic knowledge of Microsoft PowerPoint and Word

Strong numerical and analytical skills

Excellent communication skills

Customer-oriented mindset

Ability to manage workload effectively and prioritize tasks

Creative thinking with the ability to generate new ideas and concepts

Strong attention to detail and accuracy

Ability to work both independently and collaboratively in a team environment

Quick-thinking, adaptable, and open-minded

***Applicants must be an EU resident or have an existing work permit allowing them to work freely in the Netherlands. Preference will be given to candidates currently residing in the Eindhoven area.

We Offer

A challenging position in a global organisation. Next to a remuneration package that meets market standards we give you the opportunity to work in an independent way with interesting and varied responsibilities. Based on full time employment we offer:

25 leave days per year

96 ADV hours

Performance-based bonus arrangement

Collective health insurance

Pension plan

Discount on company products

Pleasant work environment in an informal setting

A flat organization with room for new ideas