24x7 L1 Support Engineer

Job Description:

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

24x7 L1 Support Engineer (12-hour Shift, Helpdesk & Onsite)

Key Responsibilities

Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams, clients, and third-party vendors

Serve as the first point of contact for incident logging, troubleshooting, and resolution

Accurately log all incidents with clear problem descriptions, actions taken, and resolutions

Perform initial diagnostics, ticket categorisation, prioritisation, and dispatch to relevant support teams

Monitor incidents to ensure timely response, escalation, and closure in line with SLAs

Escalate major or critical incidents promptly and follow through to resolution

Collaborate with internal teams and external vendors during incident and problem investigations

Identify incident trends and raise them in accordance with standard operating procedures

Provide timely updates on service outages, degradation, and batch failures

Prepare daily operational reports and participate in review meetings

Contribute to knowledge base improvements and documentation

Proactively support users to minimise recurring issues

Drive continuous improvement initiatives to enhance service delivery

Requirements & Core Competencies

Diploma or certification in IT or related field, with 1–2 years of IT support experience

Basic knowledge of Windows, Unix, networking, and end-user device support (PCs/laptops)

Familiarity with ticketing tools (e.g., ServiceNow, Jira, Autotask) and Microsoft O365; Excel/Power BI is a plus

Exposure to managed services or IT support environments preferred

Strong communication and customer service skills, with ability to engage diverse stakeholders

Good problem-solving, organisational, and time management skills

Able to work independently and collaboratively in a team

Comfortable handling high-pressure situations with a calm and professional approach

Additional Information

This role requires eligibility for government security clearance (CAT 1).

Due to project requirements, this role is open to Singapore Citizens only

Must be willing to work 12-hour rotating shifts, including weekends and public holidays

Role requires onsite support at client locations

Work arrangement - Fully on-site

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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