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Concierge Supervisor
AccorHotel · Dubai
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Job description
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Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
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Handle special requests, ensuring prompt and efficient service.
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Manage VIP guest experiences, ensuring their expectations are exceeded.
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Address guest concerns and resolve complaints professionally.
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Maintain an updated knowledge of local attractions, events, and services.
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Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
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3-5 years of concierge experience with leadership skills
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Strong knowledge of local attractions and services
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Excellent communication and problem-solving abilities
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Proficiency in hotel management software and multitasking
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Have great attention to detail.
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Be reliable and well groomed.
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Be a strong team player with excellent communication and interpersonal skill
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Holder UAE Driver's license is an added advantage
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