Agent - Air Export Customer Service

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

• Answer all incoming calls promptly and politely.

• Handle all air export shipment bookings via different channels of communication.

• Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.

• Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.

• Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.

• Provide flight details promptly and give timely feedback to customers on freight status.

• Obtain rates approval from customer & raise F2F / BCR before shipment departs.

• Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.

• Ensure timely creation & updates for specific customers’ SOPs.

• Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.

• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.

• Build good business rapport with both external and internal customers.

• Prepare and submit reports timely whenever required.

• Take on additional tasks delegated by Department Supervisor/ Manager.

Minimum tertiary education with 3 to 5 years’ relevant industry experience.

• Computer literate and able to operate email.

• Good interpersonal, communication and problem-solving skills.

• Good written and spoken English

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law 

• Health Plan: Medical, Accident Insurance

• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.