Warehouse manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description:

• Operational Leadership:

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.

• Team & Resource Management:

• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.

• Process Standardization:

• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.

• Inventory & Quality Control:

• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.

• Inbound & Outbound Execution:

• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.

• Customer & Stakeholder Communication:

• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.

• Data & Performance Reporting:

• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.

• Compliance & Safety:

• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

• Diploma or Bachelor's degree in Supply Chain, Logistics, Business, or related field

• 5+ years of progressive experience in 3PL or warehouse operations, including team management

• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs

• Experience in process design, warehouse planning, and cost control

• Excellent problem-solving, communication, and leadership skills

• Ability to analyze data and translate findings into operational improvements

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.