Manager - Ocean Export

To lead and grow the Ocean Export product by delivering operational excellence, driving profitable growth, strengthening customer relationships, developing high-performing teams, and fostering a culture of continuous improvement, while ensuring compliance with company policies, procedures, and strategic objectives.

KEY RESPONSIBILITIES

          PEOPLE DEVELOPMENT

• Build and maintain a strong leadership pipeline through effective succession planning, coaching, and talent development.

• Ensure timely completion of employee performance reviews, with meaningful feedback and development discussions conducted at least annually.

• Lead and participate in the recruitment, selection, and onboarding of high-caliber talent to support business growth and succession needs.

• Conduct effective monthly department meetings to communicate priorities, review performance, share best practices, and strengthen team engagement.

• Regularly review departmental goals, business plans, and key performance indicators with the team to ensure alignment, ownership, and accountability.

• Foster a culture of continuous learning and professional growth by ensuring all employees meet or exceed the company’s annual training requirements, including leadership and management development programs for current and future leaders.

• Create an inclusive, collaborative, and high-performance work environment that promotes employee engagement, retention, and operational excellence.

OPERATIONAL EXCELLENCE

• Develop and maintain an effective organizational structure that supports operational excellence, scalability, succession planning, and future business growth.

• Establish, track, and continuously improve key performance indicators (KPIs) related to productivity, service quality, profitability, customer satisfaction, and operational efficiency.

• Foster a culture of compliance and accountability by ensuring adherence to all company policies, Operational Process Standards (OPS), customer requirements, and applicable local and international regulations.

• Understand, map, and continuously optimize departmental processes to enhance efficiency, improve customer service levels, reduce cycle times, and drive cost control.

          CUSTOMER

• Drive profitable growth of the Ocean Export product through active engagement in business development, customer retention, and close collaboration with Sales and Account Management teams.

• Identify and pursue opportunities to increase revenue, improve customer retention, expand service offerings and capabilities, and strengthen the department’s market position.

• Build and strengthen strategic customer relationships through regular business reviews, performance discussions, and proactive engagement to identify opportunities for growth and improvement.

• Lead and support the successful implementation, onboarding, and transition of new business opportunities and changes to existing customer programs, ensuring seamless execution and customer satisfaction.

• Collaborate with regional and global product teams to deliver consistent, customer-centric solutions that align with strategic business objectives.

FINANCE

• Take ownership of the department’s financial performance by regularly reviewing profit and loss results, productivity metrics, and business objectives with district leadership, and implementing actions to improve results.

• Drive sustainable profitability through continuous analysis and improvement of freight yields, pricing strategies, operational efficiency, and customer profitability.

• Ensure strict adherence to company credit policies and procedures to manage financial risk while supporting business growth.

• Oversee and manage vendor accounts payable processes, ensuring accurate, timely, and compliant payments through approved company systems and processes.

• Promote a culture of financial accountability by ensuring leaders and team members understand the impact of operational decisions on profitability, cash flow, and overall business performance

CULTURE

• Champion and actively promote the company’s 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary through personal leadership, coaching, and daily decision-making.

• Lead by example in demonstrating the company’s values and culture, fostering an environment built on trust, accountability, collaboration, and mutual respect.

• Foster open communication and transparency, ensuring employees understand how their contributions support the department’s goals, the branch strategy, and the company’s vision.

• Promote a culture of ownership, service excellence, and professional growth that develops future leaders and strengthens organizational success.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors’ policies, procedures, and Operational Process Standards (OPS) to ensure consistent execution, regulatory compliance, and operational excellence.

• Continuously develop professional and industry knowledge to remain current with changing market conditions, emerging technologies, and evolving customer requirements.

• Apply commercial acumen and strategic thinking to balance customer needs, operational capabilities, and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal, communication, and relationship management skills, with the ability to listen effectively, influence stakeholders, and communicate clearly and concisely across all levels of the organization.

• Build strong relationships with customers, vendors, and internal stakeholders through professionalism, collaboration, and a solutions-oriented approach.

• Exhibit strong leadership and coaching skills, with the ability to motivate teams, manage performance, resolve conflicts, and drive employee engagement.

• Leverage strong commercial awareness and market knowledge to identify growth opportunities, mitigate risks, and enhance the competitiveness of the Ocean Export product.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors’ policies, procedures, and Operational Process Standards (OPS) to ensure consistent execution, regulatory compliance, and operational excellence.

• Continuously develop professional and industry knowledge to remain current with changing market conditions, emerging technologies, and evolving customer requirements.

• Apply commercial acumen and strategic thinking to balance customer needs, operational capabilities, and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal, communication, and relationship management skills, with the ability to listen effectively, influence stakeholders, and communicate clearly and concisely across all levels of the organization.

• Build strong relationships with customers, vendors, and internal stakeholders through professionalism, collaboration, and a solutions-oriented approach.

• Exhibit strong leadership and coaching skills, with the ability to motivate teams, manage performance, resolve conflicts, and drive employee engagement.

• Leverage strong commercial awareness and market knowledge to identify growth opportunities, mitigate risks, and enhance the competitiveness of the Ocean Export product.

KNOWLEDGE AND SKILLS

KNOWLEDGE

• Maintain a thorough understanding of Expeditors’ policies, procedures, and Operational Process Standards (OPS) to ensure consistent execution, regulatory compliance, and operational excellence.

• Continuously develop professional and industry knowledge to remain current with changing market conditions, emerging technologies, and evolving customer requirements.

• Apply commercial acumen and strategic thinking to balance customer needs, operational capabilities, and profitability objectives while supporting long-term business success.

SKILLS

• Demonstrate exceptional interpersonal, communication, and relationship management skills, with the ability to listen effectively, influence stakeholders, and communicate clearly and concisely across all levels of the organization.

• Build strong relationships with customers, vendors, and internal stakeholders through professionalism, collaboration, and a solutions-oriented approach.

• Exhibit strong leadership and coaching skills, with the ability to motivate teams, manage performance, resolve conflicts, and drive employee engagement.

• Leverage strong commercial awareness and market knowledge to identify growth opportunities, mitigate risks, and enhance the competitiveness of the Ocean Export product.

TRAINING AND QUALIFICATIONS

TRAINING

• Meet company standards of minimum 52 hours training per year, including as needed management/leadership training

EDUCATION / EXPERIENCE

• Minimum 5 years of freight forwarding or logistics experience, with significant exposure to Ocean Export operations, customer service, and supply chain solutions.

• Minimum 2 years of leadership or people management experience, with a proven track record of developing high-performing teams and future leaders.