Patient Relations Officer - KSA

We are hiring an experienced  Patient Relations Officer for reputed Company  in Saudi Arabia

 

Job Purpose

Serve as the primary point of contact for patients and their families.

Deliver excellent customer service.

Address patient concerns and ensure a positive patient experience.

Facilitate communication between patients and healthcare providers.

Support high standards of patient care and satisfaction.

Key Responsibilities

Follow departmental policies, SOPs, and procedures.

Perform daily duties in accordance with established standards.

Welcome patients and visitors.

Assist with patient registration and appointment scheduling.

Respond to inquiries and provide general information.

Handle patient complaints, concerns, and grievances professionally.

Escalate unresolved issues when required.

Act as a liaison between patients, families, and medical staff.

Communicate patient feedback accurately and diplomatically.

Educate patients and visitors about hospital services, policies, and procedures.

Maintain accurate records of patient interactions and complaints.

Ensure confidentiality and data security.

Collect patient feedback through surveys and direct communication.

Support continuous service improvement initiatives.

Ensure compliance with hospital policies, infection control, and confidentiality regulations.

Coordinate with medical, administrative, and support departments.

Assist in organizing patient engagement activities and orientation sessions.

Comply with safety, health, and environmental procedures.

Perform additional duties as assigned.

Requirements:

Minimum 5 years of experience in a hospital or clinical environment.

Bachelor's Degree in: Healthcare Administration / Public Relations / Nursing