Intern - Information Technology

Perform IT maintenance activities on a monthly basis.

Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.

Assist with implementation of Accor IT brand standards, new technologies, systems and projects.

Identify IT related risks and issues and escalate them to hotel management and IT Cluster Director.

Escalate IT issues to IT Cluster Director.

Travel as required by the business.

Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.

Provide technical support and training on systems and networks.

Participate in Accor regional eLearning platform.

Follow  set  of  guidelines  related  to  archiving  back-ups,  accessing  records,  and transferring records via different channels.

Ensure backup of all relevant user generated data.

Troubleshoot and carry out repairs and data backup / restoration when necessary.

Monitor systems and network performance on an ongoing, daily basis.

Install and configure software and hardware as per Accor standard.

Understand the applicability of new and improved IT developments and solutions.

Display ability to identify potential upgrades, enhancements, new products and their effects

Conduct basic software training.

Demonstrate good understanding of the hotel’s software / hardware.

Conduct tests on hardware /software for maintenance purposes.

Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.

Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.

Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.

Maintain software licenses and follow recommended upgrade schedules.

Provide local first level technology, guest & employee end-user support.

Troubleshoot issues on hotel's local network, computers, software and systems.

Work as onsite hand-and-eyes function for remote support.

Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Degree in IT, Computer Science, or other relevant discipline.

Experience of embedding change projects within an organization.

IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.

Strong interpersonal and problem solving abilities

Highly responsible & reliable with exceptional attention to detail

Ability to focus attention on guest needs, remaining calm and courteous at all times