Guest Service Agent

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.

• Learning programs through our Academies.

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.

• Take the initiative to add a personalized experience.

• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Your experience and skills include:

• Service focused personality is essential; experience is an asset.

• Prior experience working with Opera / Opera cloud or a related system.

• Fluency in English & Arabic; additional languages are a plus.

• Bachelors or diplomas/certifications are required.

• Worked in 5* Hotel or relevant experience is a must with in Hotel industry.

• Currently in UAE and willing to join immediately will be an advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.