Agent - Ocean Export

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI. 

Major Duties and Responsibilities:      

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations. 

• Understand department process flow and ensure correct entry timely.

• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.

• Screening of customer’s creditability before shipment.

• Screening of MK denial parties before shipment.

• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.

• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).

• Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.

• Ensure permit(s) are approve prior to shipment exportation.

• Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.

• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

• Escalation of problems to Management when necessary

• Take up additional tasks as required to meet the Department’s needs

• Meeting 52 hours Training hours / year.

• Minimum tertiary educational level

• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.

• Understanding of ocean documentation process a plus.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word) and problem-solving skills.

• Fluent in English.

Expectations:

• Provide excellent customer services to both internal and external

• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks

• Carry out tasks with great accuracy and in a timely manner – Organized

• To be a good team player with teamwork spirit

• To show initiative in all co-ordination work

*** Only those who are currently residing in Singapore need to apply for this role ***

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law 

• Health Plan: Medical, Accident Insurance

• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.