Vendor Success Manager

Senior Vendor Success Manager

Location: Berlin, Germany (Hybrid)

About the Role

An exciting opportunity is available for a Senior Vendor Success Manager to lead relationships with a portfolio of strategic logistics partners across Germany. This role is responsible for driving operational excellence, service quality, and long-term partner growth while acting as the primary point of contact for key vendor accounts.

The successful candidate will own partner performance end-to-end, managing operational, commercial, and strategic initiatives while collaborating with cross-functional teams to deliver scalable logistics solutions.

Key Responsibilities

Key Account Management

• Act as the primary contact for strategic logistics partners.
• Build and maintain strong relationships with senior stakeholder teams.
• Lead issue resolution and manage escalations to ensure effective outcomes.
• Drive long-term partner engagement and development.

Performance & Operational Management

• Monitor operational KPIs and identify opportunities to improve performance.
• Develop and implement action plans to address operational challenges.
• Drive service quality and operational excellence across multiple regions.
• Ensure consistent execution of agreed operational standards.

Strategic Partner Development

• Identify growth opportunities including market expansion, scaling initiatives, and new operational areas.
• Improve operational efficiency and optimise cost structures in collaboration with internal stakeholders.
• Support portfolio planning and long-term partner development strategies.

Cross-Functional Collaboration

• Partner with Account Management, Finance, Product, Technology, Customer Service, Legal, Compliance, and Business Planning teams.
• Support forecasting, capacity planning, and operational readiness.
• Ensure regulatory compliance and contractual alignment across partner operations.

Reporting & Governance

• Prepare and present performance reports, business updates, and risk assessments.
• Maintain accurate documentation of KPIs, action plans, and operational improvements.
• Provide data-driven insights to support strategic decision-making.

Requirements

• Extensive experience in Key Account Management, Vendor Management, Logistics, Operations, or Supply Chain.
• Proven success managing large, complex strategic accounts and senior stakeholders.
• Strong analytical skills with experience using KPIs and performance metrics to drive business improvements.
• Experience developing long-term strategic partnerships.
• Demonstrated ownership of commercial and operational outcomes.
• Highly organised with a proactive, solutions-focused approach.
• Experience working in fast-paced industries such as logistics, e-commerce, mobility, transportation, or on-demand delivery.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities within a dynamic environment.
• Willingness to travel occasionally within Germany.
• Fluent German and English language skills.

What's on Offer

• Competitive salary and performance-based rewards.
• Permanent employment contract.
• Hybrid working model based in Berlin.
• Professional development and career growth opportunities.
• Collaborative, international working environment.
• Comprehensive benefits package, including wellbeing initiatives, retirement benefits, travel allowance, and additional employee perks.
• Inclusive workplace culture that values diversity, collaboration, and innovation.