Customer Support Engineer (f/m/d)

ZEISS Semiconductor Manufacturing Technology​

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Enabler for smaller, more powerful, and more energy-efficient microchips​

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Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role:

Collaborate on installations and upgrades of customer systems in cooperation with local service technicians

Lead (on-site and remote) local service staff in troubleshooting or installing customer systems

Prepare systems for customer acceptance

Assist with troubleshooting of systems at customer sites

Repair and restore faulty systems at customer sites

Support the creation and maintenance of service documentation

Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)

Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English

Communicate identified equipment weaknesses to Development and Manufacturing

Provide service requirements to R&D for new and ongoing developments

Support global service technicians through 2nd level tech support and hotline support

Assist in the preparation of repair quotes

Your profile:

Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience

Willingness to travel worldwide (50%)

Preferably field service experience in optical or electron-optical areas

High level of communication, teamwork, assertiveness, and sense of responsibility

Confident in dealing with customers

Goal-oriented, structured, and independent work style

Fluent in English, both spoken and written

Open to other cultural circles

Your ZEISS Recruiting Team: Adrian Kahl