Hostess - Premier Lounge

We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet guests warmly and seat them according to the restaurant’s floor plan.

• Ensure guest satisfaction by anticipating needs and responding promptly.

• Address guest concerns and complaints, ensuring satisfaction.

• Conduct regular table visits to monitor guest satisfaction.

• Handle reservations and cancellations, following department standards.

• Communicate any changes to reservations or cancellations to management.

• Pre-assign tables and ensure special requests are addressed.

• Maintain a clean and organized hostess stand and dining area.

• Ensure tables are properly set and ready for service.

• Monitor the cleanliness and working condition of equipment and supplies.

• Assist staff as needed to ensure smooth restaurant operations.

• Collaborate with restaurant staff to provide optimum service.

• Promote a cooperative and productive working climate.

• Be flexible and rotate within different F&B outlets as required.

• Assist with cashiering procedures and balance transactions.

• Participate in training and other duties as assigned by management.

• Strong communication and customer service skills.

• Ability to handle high-volume periods and anticipate guest needs.

• Detail-oriented with a focus on cleanliness and organization.

• Previous experience in a restaurant or hospitality setting is a plus.

• Excellent communication and interpersonal skills

• Strong multitasking ability and attention to detail

• Professional appearance and positive attitude

• Basic computer skills and familiarity with reservation systems

• Knowledge of restaurant operations and service standards

• High school diploma or equivalent

• Previous experience in hospitality or customer service preferred

• Food safety certification is a plus

• Ability to work flexible hours, including evenings, weekends, and holidays

• Fluency in English; additional language skills are a plus