Associate Sommelier

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. 

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Serves wine in efficient manner (in the right condition; glassware, temperature etc). 

• Assists Sommelier in offering wine options, offers wine advice and takes orders. 

• Offers aperitif, upsell wine by the glass and bottle, offers after meal service. 

• Is well presented and adheres to hotel’s grooming standard. 

• Greets and farewells guests in a friendly, courteous manner. 

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate. 

• Adjusts service to meet guests’ special requests and provides personalised service.  

• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 

• Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied). 

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking. 

• Timeliness in pick-up and delivery of wine and beverages. 

• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports 

• Cleanliness and work safety in wine and service areas. 

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge and skills. 

• Follows guidelines provided in colleague handbook. 

• Understands emergency procedures, health & safety requirements. 

• Maintains collaborative working relationships with colleagues and supervisors/managers.

Other Responsibilities  

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 

• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 

• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

• Certificate or diploma in Hospitality or related field. 

• Experience in wine is an advantage (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.). 

• 6 – 12 months in a wine service position, or similar operations.  

• Has Service or Retail experience. 

• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional). 

• Interpersonal skills – communicates effectively with others. 

• Proficient in written and conversational English. 

• Strong interest and passion for wine  

• Presentable and well groomed 

• Enthusiastic and energetic. 

• Works as part of a team.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.